Service Director, Assessment & Remediation, Ontario

Service Director, Assessment & Remediation, Ontario

This role is accountable for driving financial performance, operational excellence, and safe, high-quality service delivery. The Service Director leads growth, develops talent, and advances business priorities through cross-functional collaboration.

Compensation

$140,000 to $190,000, commensurate with experience, skills, and geographic location.

Responsibilities

Safety Champion and model a strong safety culture

• Partner with H&S to ensure compliance with company safety standards and employee engagement.

Operations & People Leadership

• Deliver RBU performance targets (revenue, profitability, utilization, margins, DSO, pipeline, and cost management).
• Contribute to business planning, budgeting, and resource forecasting.
• Lead and develop Service Leads to drive performance and align with strategic goals.
• Oversee workforce planning, hiring, performance management, and succession planning.
• Foster a high-performance, collaborative culture and address performance issues proactively.
• Ensure compliance with company policies, systems, and governance requirements.
• Collaborate with functional leaders (HR, Finance, H&S, Legal, Marketing, etc.) to align operations with business objectives.

Revenue & Growth

• Drive revenue growth initiatives and support strategic business development efforts.
• Partner with Revenue & Growth teams on account strategies, client development, and key hiring decisions.
• Promote collaboration across service lines to strengthen market presence and client delivery.
• Contribute to achieving annual growth and revenue targets.

Technical Excellence & Project Delivery

• Ensure effective assignment of Project Managers, Project Directors, Technical Advisors (TA), and Subject Matter Experts (SME).
• Promote quality, technical excellence, and adherence to project management standards.
• Oversee project performance through reviews and lifecycle controls to ensure quality and profitability.
• Align technical capabilities with client needs to enhance value delivery.
• Act as Project Director, TA, SME, or proposal lead where appropriate.

Qualifications

• Degree or Diploma in engineering, geosciences or environmental sciences related disciplines with a minimum of 10 years of direct experience in consulting practice.
• Professional registration in good standing with a Qualified Person designation is an asset.
• Located in the Greater Toronto Area or immediate vicinity with an expectation to work in the office of Oakville or Guelph full‑time or on a hybrid basis for a minimum of 3 days/week in the office.
• Valid and clean class 5 driver’s license with no restrictions.
• Ability to multitask and prioritize various project‑related or internal deliverables and delegate appropriately in accordance with the Delegation of Authority.
• Value responsiveness and executing quality work while developing tactics to grow the business that are aligned with the Canadian business objectives.

Location & Travel

Oakville or Guelph office (Greater Toronto Area). Must work in the office full‑time or hybrid (minimum 3 days per week). Ability to travel as required.

Application Notice

This posting reflects a current vacancy that the company is actively seeking to fill. We are not accepting third‑party agency applicants at this time.

Equal Employment Opportunity

We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, this statement reflects our commitment to compliant practices.