Application Support Administrator

Job Responsibility:

As Canada's largest independently owned obstructive sleep apnea treatment group, Resolve Sleep Health delivers a patient-centric health care experience through its clinic operations across the country. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient, we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

At Resolve Sleep Health, our vision is to shape the future of Sleep Health in Canada with the most advanced solutions so every patient can wake up to a healthier life.

The Application Support Administrator is responsible for maintaining, configuring, and supporting the Salesforce and business platforms to meet business needs. This role involves troubleshooting issues, assisting users, managing system updates, and ensuring data integrity. Reporting to the Applications Development Manager, the Application Support Administrator will be accountable for maintaining an exceptional level of support and assisting in the launching of new features, as well as troubleshooting issues.

Key Responsibilities:

• Provide technical support to Salesforce users, resolving issues and answering queries. Perform system maintenance as required.
• Manage user accounts, roles, profiles, permissions, and security settings.
• Create and maintain reports and dashboards to support business analytics.
• Assist in data management, ensuring accuracy and integrity.
• Collaborate with teams to optimize workflows and improve system efficiency.
• Train users on best practices and new Salesforce features.
• Support the integration of third-party applications with Salesforce.
• Proficiency in managing data accuracy and integrity, including data analysis and reporting.

Qualifications:

• Experience as a Salesforce Administrator or in a similar support role.
• Strong understanding of Salesforce configuration, workflows, and automation.
• Experience with data and analytics workflows in Salesforce and PowerBI
• Strong problem-solving skills to resolve technical issues and optimize workflows.
• Excellent communication skills to assist users and collaborate with teams.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to train users on best practices and new features.

Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application question(s):

• What are your salary expectations for this position?
• How did you hear about this role?
• Are you comfortable providing technical support to non-technical users? (Yes/No)
• Have you created reports or dashboards in Salesforce? (Yes/No)

Experience:

• Salesforce: 3 years (preferred)

Work Location: Hybrid remote in Halifax, NS