Manager, Business Operations

Meridia Recruitment Solutions has partnered with Ross Ventures to recruit a Manager, Business Operations to play a critical role on their leadership team.



With a legacy stretching over half a century, Ross Ventures is a privately held real estate development and management company based in Fredericton, New Brunswick. Founded in 1970, the company evolved from hospitality and media into a focused real estate enterprise. Today, Ross Ventures proudly owns, develops, and manages more than 400,000 square feet of office, alongside vibrant residential communities and commercial retail holdings.



At the heart of Ross Ventures’ operations lies a commitment to building with intention shaping beautiful, efficient, and sustainable spaces that enrich both daily life and community vitality. Guided by core principles including innovation, integrity, inclusivity, and forward-thinking design, the team approaches every development as an opportunity to inspire and support tenants and neighbours alike.



Role Description:



As the Manager, Business Operations, you will be the day ‑ to ‑ day operational leader of the portfolio, bringing structure, clarity, and consistency to how the business runs. This role is as much about people and relationships as it is about buildings and systems. You will lead teams, support tenants, coordinate vendors, and serve as a trusted operational partner to ownership and senior leadership. Your ability to communicate clearly, build trust, and create structure in a complex environment will be central to your success.



By joining Ross Ventures, you will step into a role with real scope and influence, overseeing building operations, maintenance, leasing coordination, capital planning, and operational systems. You will work closely with finance and ownership to improve efficiency, implement better processes, and shift the organization toward more proactive, strategic operations. Competitive compensation is offered, commensurate with experience, along with the opportunity to help shape how the business operates over the long term.



Your responsibilities will include:

• Providing visible, approachable leadership across business and property operations, setting clear expectations and fostering a positive, accountable team culture;
• Leading and supporting the maintenance and operations team, ensuring people feel supported, standards are upheld, and work is completed safely and effectively;
• Overseeing day ‑ to ‑ day operations across commercial, residential, and retail properties, ensuring reliable performance and tenant satisfaction;
• Serving as a key point of contact for tenant relationships, addressing issues with professionalism, empathy, and a solutions ‑ oriented mindset;
• Taking ownership of operational follow ‑ up, ensuring issues are not just logged but properly resolved, communicated, and closed out;
• Partnering with finance on budgeting, reporting, and multi ‑ year capital planning, including major repairs and upgrades;
• Managing vendors and service providers, building strong working relationships and ensuring performance expectations are met;
• Implementing and improving operational systems, processes, and technology to enhance communication, efficiency, and visibility;
• Supporting leadership and ownership with reporting, risk management, and operational insights that enable better decision ‑ making.

Your Qualifications:



As the ideal candidate, you are a true people ‑ person who brings calm, clarity, and credibility to your work. You build trust quickly with team members, tenants, and partners, and you take pride in creating an environment where people know what’s expected and feel motivated to do their best work. You balance approachability with high standards, are comfortable leading through change, and understand that strong operations are built on strong relationships. While experience in real estate or property operations is valuable, sound judgment, integrity, and leadership presence are the true essentials for this role.



Your qualifications include:

• Proven experience leading teams and holding accountability within operations, property management, or a related environment;
• Strong interpersonal and communication skills, with the ability to build lasting relationships across diverse stakeholders;
• Experience overseeing maintenance teams, vendors, or contractors in a collaborative and respectful manner;
• Sound operational judgment and the ability to prioritize effectively in a dynamic, hands ‑ on environment;
• Experience with budgeting, reporting, and capital or operational planning;
• Comfort implementing new systems, processes, or technology to improve efficiency and consistency;
• A leadership style that is steady, approachable, and solutions ‑ focused;
• Experience in commercial, residential, or mixed ‑ use real estate is considered an asset;
• A continuous ‑ improvement mindset and a genuine interest in developing people and strengthening operations over time.

To express interest in this opportunity please apply online by clicking “Apply Now” below.

For more information contact Austin McLennan, Partner, at View phone number on meridiarecruitment.ca and View email address on meridiarecruitment.ca or please apply online by clicking the “Apply Now” button below. If you require accommodation to participate in the recruitment process, please let Austin know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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