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Front Desk Agent - Full Time (NOC 64314)

Temps plein

Raven Inn Whitehorse

Job Description:

Our front desk staff are the face of our business and they are the first impression for our hotel guests. If you would like to be a part of our amazing team, have a friendly and fun personality and you meet the requirements below, then please send us your resume!

35-40 hours per week

Vacancy: 2

Job Tasks:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Responsibilities:

  • Ensure Front Desk is clean and clutter free at all times
  • Ensure our guests feel welcome and respected
  • Perform duties assigned efficiently
  • Operate Front Desk with minimal supervision
  • Keep personal and guest safety at top of mind at all times
  • Reliably report all inconsistencies in financial reports to management
  • Maintain a professional and tidy personal appearance

Physical Demands:

  • Must be able to stand and exert well-paced mobility for up to 6 hours in length
  • Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift
  • Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks

Education, Knowledge, Skills & Abilities

  • Grade 12 or higher. Preference will be given to candidates with higher education
  • Certificate of hospitality management an asset
  • Excellent computer skills in word, excel, outlook
  • Knowledge of safe work procedures and guest conflict resolution
  • Excellent customer service skills
  • Basic knowledge of customer service procedures such as journey mapping
  • Ability to work in a team and efficiently communicate between departments
  • Excellent writing skills in English
  • Other spoken languages are an asset
L'offre d'emploi a été publiée il y a 18 jours
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