Front Desk Agent - Full Time (NOC 64314)
Full-time
Raven Inn Whitehorse
Job Description:
Our front desk staff are the face of our business and they are the first impression for our hotel guests. If you would like to be a part of our amazing team, have a friendly and fun personality and you meet the requirements below, then please send us your resume!
35-40 hours per week
Vacancy: 2
Job Tasks:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Responsibilities:
- Ensure Front Desk is clean and clutter free at all times
- Ensure our guests feel welcome and respected
- Perform duties assigned efficiently
- Operate Front Desk with minimal supervision
- Keep personal and guest safety at top of mind at all times
- Reliably report all inconsistencies in financial reports to management
- Maintain a professional and tidy personal appearance
Physical Demands:
- Must be able to stand and exert well-paced mobility for up to 6 hours in length
- Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift
- Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks
Education, Knowledge, Skills & Abilities
- Grade 12 or higher. Preference will be given to candidates with higher education
- Certificate of hospitality management an asset
- Excellent computer skills in word, excel, outlook
- Knowledge of safe work procedures and guest conflict resolution
- Excellent customer service skills
- Basic knowledge of customer service procedures such as journey mapping
- Ability to work in a team and efficiently communicate between departments
- Excellent writing skills in English
- Other spoken languages are an asset
Vacancy posted 21 days ago
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