Business Solutions Consultant -Guidewire

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are

Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional associate experience. We offer:

• Work‑life harmony with access to an award‑winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay‑for‑performance and best‑in‑class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Position Details

This is a 12‑month maternity leave contract. As a Business Analyst, you will focus on defining, refining and delivering business and process solutions, with a focus on the Guidewire suite of applications. Your role will include eliciting and documenting business requirements, facilitating walkthroughs planning UAT, and supporting change through deployments. You are the intersection of business and technology, ensuring solutions meet business needs, quality and performance. You will drive system and process changes, managing your deliverable against set timelines for successful project and maintenance release deployments.

What You Will Do

• Partner with business stakeholders across various departments including IT, underwriting, claims and finance to gather and document business requirements using both Agile and Waterfall approaches
• Perform business process mapping, gap analysis and impact assessments to inform, influence and align refined requirements
• Facilitate review and sign‑off of requirement artifacts, working with IT and other teams to validate feasibility and alignment
• Inspire stakeholders in the art of the possible and utilize best practices to influence optimal solution design
• Ensure test process, methodologies and tools are applied appropriately
• Develop and document test scenarios, test matrices, and execute system integration testing
• Lead or participate in user acceptance testing (UAT) and post‑acceptance testing (PAT) after system implementation
• Actively participate in the post‑implementation support and review phase
• Assist in updating system tables and files accurately when changes are requested, including product configuration and admin setup
• Assist in communicating to management, team leaders and trainers on any new or changed functionality of a system
• Provide technical support for clients via phone and e‑mail to accurately record a detailed description of known issue, and work with cross‑functional teams to address in a timely manner

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post‑secondary education in Business or Information Technology
• Minimum 5 years’ proven experience in the insurance industry preferred
• Minimum 2 years experience as a Business Analyst, Testing Analyst or Business Consultant in an Agile environment
• Minimum 2 years Guidewire experience required
• CIP, CRM, CBAP, CAPM, PMP preferred but not required
• Bilingual (English and French) is nice to have
• Strong interpersonal skills and ability to work in a team environment
• Strong analytical and problem‑solving skills
• Excellent written communication, verbal communication and presentation skills
• Strong technical acumen and demonstrated experience in data gathering, data analysis, data back‑filling and the creation of conceptual and logical models

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.