Technical Consultant (Delivery Customer Solutions Engineer)

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The Technical Consultant (Delivery Customer Solutions Engineer) provides the technical leadership for the implementation of voice and data services to Bell Business Market’s Government, Enterprise and SMB account teams. DCSEs are the primary technical consultants to the account team and customer from a technology delivery perspective.  DCSEs use account knowledge and technology to deliver advanced technical solutions designed by Account Architects.

As the prime of connectivity services delivery, the DCSE manages the technical relationship with the Customer, Account Team, and internal technical support resources; and is responsible for the integrity and optimization of customer network.

Key Responsibilities

• As a technology leader and consultant in post-sales delivery, completes detailed technical analysis and provides optimized network solutions delivery plans for business clients.
• Adhere to the technical architecture of the customer account plan and is responsible from a design, planning and strategy perspective for the Client delivery plan.
• Interacts on a regular basis with customers, many of which are very knowledgeable of current and leading edge telecommunications and information technologies; as such, the DCSE is expected to be able to speak to and contribute significantly to the delivery strategies of a wide range of Bell products and services, standard and non-standard, existing and planned.
• Provides guidance for identifying professional services opportunities utilizing the resource skills within Managed Services.
• Influences other team members with respect to non-standard applications of some technologies. 
• Maintain technical leadership and responsibilities, particularly during delivery of various connectivity services. (IP/MPLS, SD-WAN, Cloud) 
• Deals simultaneously with a wide variety of issues, in an atmosphere that can be quite ambiguous.

Critical Qualifications

• Bachelor's degree in Engineering, Computer Science, or an equivalent combination of technical education and relevant industry experience.
• 5–8 years of experience in telecommunications, technology consulting, solutions engineering, or a related technical field.
• Strong knowledge of IP Networking, IP Telephony, Voice and Data solutions, and modern communications technologies.
• Experience or exposure to Artificial Intelligence (AI) technologies and their business applications.
• Solid understanding of business processes and the ability to align technical solutions with customer and organizational objectives.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and develop effective solutions.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent verbal, written, and presentation skills, with the ability to communicate technical concepts to both technical and non-technical audiences.
• Strong customer-facing and stakeholder management skills, including the ability to build relationships and influence decision-making.
• Experience developing technical recommendations, solution designs, business cases, and customer proposals.
• Proven ability to work independently and collaboratively across cross-functional teams.

Preferred Qualifications

• Cisco Certified Network Associate (CCNA) certification.
• Cisco Certified Network Professional (CCNP) certification.
• AWS Cloud certifications (e.g., AWS Certified Cloud Practitioner, AWS Certified Solutions Architect, or equivalent).
• Experience designing, deploying, or supporting cloud-based solutions and services.
• Knowledge of cloud networking, cloud security, and hybrid cloud environments.
• Familiarity with AI-driven solutions, automation, and emerging technologies within telecommunications and enterprise environments.
• Experience with SD-WAN, Unified Communications, Collaboration, Contact Centre, or Managed Network solutions is considered an asset.

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management

Job Status:  Regular - Full Time

Job Location: Canada : Ontario : Mississauga || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Halifax || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 07/27/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  View email address on jobs.bce.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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