Director of Quality

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate Director of Quality . This position reports to General Manager & Vice President with a dotted line to the Vice President of Quality, and will work in Vancouver, BC.

About the position

Dometic Marine’s headquarters are in Vancouver, British Columbia in Canada. The facility develops and manufactures hydraulic, electronic, and combustion-based products. As the Director of Quality, you will be a member of Vancouver’s Senior Leadership Team and are responsible for the facility’s quality and quality systems. The Director of Quality ensures that customer requirements are fully understood, consistently met, and routinely exceeded, while driving long term improvements in product quality, process capability, and implementing and maintaining an integrated QMS (i.e., ISO 9001, 14001, 45001).

Your main responsibilities

Strategic Leadership

• Develop and execute the organization’s quality strategy to support long term business objectives.
• Establish clear tactical and strategic goals to strengthen quality culture, operational discipline, and customer satisfaction.
• Serve as the primary advocate for quality across the organization, influencing decision making at all levels.

Quality Management System (QMS) Oversight

• Ensure the Quality Management System is effectively implemented, maintained, and continuously improved.
• Partner with managers, supervisors, and process owners to ensure they understand and fulfill their QMS responsibilities.
• Lead internal and external audit activities, ensuring compliance with relevant standards (e.g., ISO).

Customer Focus

• Ensure customer requirements, expectations, and specifications are accurately captured and communicated throughout the organization.
• Monitor customer satisfaction metrics and lead cross functional efforts to address gaps or emerging issues.
• Build strong relationships with customers, acting as a key point of contact for quality related matters.

Continuous Improvement & Problem Solving

• Champion quality improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, root cause analysis).
• Drive reduction in defects, scrap, rework, and warranty claims through data driven decision making.
• Lead cross functional teams to identify systemic issues and implement sustainable corrective and preventive actions.

Team Leadership & Development

• Lead, mentor, and develop the Quality team to ensure strong technical capability and leadership bench strength.
• Foster a culture of accountability, collaboration, and proactive problem solving.
• Promote training and development programs that elevate quality awareness across the organization.

Performance Management

• Establish and monitor key quality metrics, reporting performance to senior leadership.
• Use data analytics to identify trends, risks, and opportunities for improvement.
• Ensure quality considerations are integrated into new product introductions, process changes, and operational planning.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• Retirement Programs (RSP and Company Pension Plan)
• Paid Vacation
• Statutory Holidays
• Free on-site parking
• Paid maternity/paternity leave
• Tuition and Professional Designation dues assistance
• Employee discounts on our incredible products
• Company events
• Opportunities to make an impact

Skills & Requirements

The ideal candidate for this role will bring demonstrated success in supply chain management. Additionally, they will have acquired the following qualifications and experiences:

• Engineering Degree with a focus in Mechanical, Electrical, Industrial or Manufacturing disciplines; related Technology diplomas/certificates.
• Eight (8) years minimum related experience in an engineering or manufacturing environment.
• Four (4) years minimum concurrent management or supervisory experience in a manufacturing environment.
• Experience working within an ISO Quality Management environment.
• Quality Management or Quality Engineering certifications are desirable.
• Strong proficiency with MS Office programs including: Word, Excel, Access, Outlook and PowerPoint; and, the ability to learn other applications quickly.
• Working knowledge of ADQP, FMEA, Six Sigma and Lean Manufacturing.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong problem solving and decision-making abilities.
• Well-developed organizational skills with the ability to manage a variety of tasks.
• Excellent verbal and written communication skills in English.
• Ability to work well independently and as part of a strong team.

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Range: $159,000-$180,000