Senior Leadership Facilitator

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™ . 

DUCA () is distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab ( a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.   At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Senior Leadership Facilitator

DUCA is looking for a Senior Leadership Facilitator to join our growing team! 

Job Purpose & Summary

While consistently demonstrating DUCA’s values of “Bringing out the best in others”, “Doing what’s right even with it’s difficult”, and “Making what’s possible happen”, the Leadership Facilitator works closely with partners across the organization to deliver training and facilitation that contributes to positive leadership development experiences.

The position is primarily responsible for delivering training through multiple venues including online and in-person to various audiences including executive leadership. The incumbent will collaborate as a subject matter expert on leadership training content and design that focuses on accelerating leader readiness, builds critical capabilities, and drives measurable business results in partnership with Sr Learning Partners. This position will also leverage session feedback, assessments, and business metrics to evaluate training/facilitation effectiveness, recommend learning solutions, and support leaders in developing self‑awareness, behavior change, and sustained performance improvement.

  Key Accountabilities & Duties

• In partnership with key stakeholders, deliver an ongoing portfolio of leadership development solutions that accelerate leader readiness, strengthen leadership capability, and enable measurable business performance measures.
• Act as a subject matter expert in defining training content requirements based on organizational leadership development priorities.
• Collaborate on training/facilitation needs assessment, design, and evaluation of leadership development experiences that accelerate readiness, strengthen leadership capability, and enable measurable business performance in partnership with Sr Learning Partners.
• Coordinate logistics and necessary preparations for training/facilitation sessions including but not limited to sending invites, attendance lists, and preparing necessary materials.
• Deliver engaging, high‑impact workshops (in‑person and virtual) that leverage facilitation best practices and drive meaningful participant engagement.
• Facilitate dialogue, experiential learning, and real‑time problem solving with diverse audiences from all employees, to emerging leaders and senior executives, including navigating resistance.
• Utilize talent data, succession insights, and feedback to inform design of learning / training, and evaluate effectiveness.
• Collaborate with Sr Learning Partners to analyze learner feedback and performance trends to update and align content and delivery methods ensuring continuous improvement and alignment to business priorities
• Partner with HRBPs, People Leaders, and stakeholders to understand capability needs, leader’s expectations, audience context/group dynamics, and strategic business priorities.
• Collaborate with SMEs and Sr. Learning Partners to support the design of relevant, scalable, and practical content, tools, and job aids aligned with organizational priorities.
• Guide leaders in identifying strengths and areas of opportunity within their teams using data and feedback to support learning personalized development recommendations.
• Support leaders in creating action plans during facilitations with accountability mechanisms that drive sustained behavior change and performance improvement aligned with training/facilitation content.
• Apply adult learning principles, evidence‑based instructional design, and experiential learning methodologies to support the creation of impactful learning experiences.
• Stay current on leadership research, organizational psychology, and learning & development trends, integrating insights into Leadership Development workshops and programs.
• Diagnose leadership gaps from applicable training/learning and recommend targeted, scalable learning solutions that support both individual and organizational leadership needs.

Occupational Experience & Education Requirements

• 3+ years’ experience in leadership training or facilitation
• 5+ years’ experience in people leadership
• Post-secondary degree in Adult Education or related field
• Certified Training and Development Professional certification considered an asset
• Certification in Facilitation an asset
• Certification in coaching (ICF, AAC etc.) an asset
• Certification in Leadership Assessments (Insights, MBTI, DISC, Crucial Conversations) an asset
• Experience with change management (e.g. AIM) an asset
• Demonstrated experience facilitating leadership sessions that maximize input from all participants
• Post-secondary degree in Human Resources, Organizational Development, Psychology, Education, or related fields an asset

Knowledge, Skills & Attributes

• Proven ability to facilitate groups with confidence, presence, and adaptability
• Strong understanding of leadership models, emotional intelligence, coaching methodologies, and team dynamics
• Strong business acumen with an understanding of how learning and development can positively influence business results and employee performance
• Expertise in verbal and written communication
• Expertise in storytelling
• Expertise in relationship-building skills
• Masterful questioning, inquiry and active listening skills
• Advanced level of self-awareness and self-regulation
• Expertise in managing group dynamics, energy and engagement at the senior leadership level
• Adaptability and high-level real-time judgment
• Proficient in Microsoft Office Suite

  Working Conditions

Normal office environment with occasional travel to DUCA branches as required.

Department: People & Culture 

Primary Location: Corporate Office 

Employment Status: Full-time

Hours per Week: 38

Salary:  The annual salary range for this position is $80,494 to $100,617.  Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

Number of Existing Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application.  Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.