Quality Systems and Digital Solutions Specialist

This role is responsible for the development, enhancement, and continuous improvement of business systems that support Quality Management and operational excellence initiatives. The role partners with stakeholders across the organization to identify business needs, gather and document requirements, develop digital solutions, and deliver projects that improve process efficiency, data quality, and business performance.

The position leads and supports system development initiatives using technologies such as Power Apps, Power Automate, Excel, and other business applications. The Specialist manages projects from concept through implementation, acts as a liaison between business and technical stakeholders, and provides ongoing support, maintenance, and optimization of business systems and workflows.

The role requires a degree of independence, stakeholder engagement, analytical problem-solving, and the ability to communicate project status, risks, and recommendations to diverse audiences.

Responsibilities

• Lead the development, enhancement, and maintenance of business applications, workflows, and automation solutions using Power Apps, Power Automate, SharePoint, Excel, and related technologies.
• Provide application support, user training, testing coordination, and change management activities for implemented solutions.
• Gather, analyze, and document business requirements by working directly with stakeholders across departments to understand needs and identify opportunities for improvement.
• Develop business cases, project proposals, and solution recommendations, ensuring appropriate review, stakeholder alignment, and approval prior to implementation.
• Manage and coordinate projects, including planning, tracking deliverables, managing risks, facilitating meetings, and communicating project progress to stakeholders.
• Identify and implement continuous improvement initiatives that streamline processes, eliminate waste, improve data quality, and enhance user experience.
• Develop dashboards, reports, metrics, and data visualizations to support data-driven decision-making and business performance monitoring.

Qualifications

• Diploma or bachelor's degree in Engineering, Information Technology, Business, Computer Science, Quality Management, or a related field.
• Change management and/or PMP is an asset.
• 3–5 years of experience in business systems development, process improvement, project management, or a related role.
• Familiarity with ISO 9001:2015 is considered an asset.
• Exposure to or certification in Lean Six Sigma or other continuous improvement methodologies is an advantage.
• Advanced Excel, Power Apps, and Power Automate expertise.
• Experience in business requirements gathering, process improvement, and problem-solving.
• Strong project coordination and stakeholder management skills.
• Proven ability to facilitate workshops, manage priorities, and drive solutions to completion.

Due to the nature of work Irving Shipbuilding does, all successful applicants must meet requirements for the Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

Please note this position requires a full-time, in-office presence.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Irving Shipbuilding is proud to be Canada's National Shipbuilder. Our team is constructing more than 20 modern patrol ships and destroyers for the Royal Canadian Navy and Canadian Coast Guard as part of the largest defence procurement project in Canadian history.

By joining our team of more than 2,400 shipbuilders, you can enjoy a dynamic and exciting career with a company dedicated to your success, development, and safety.

At Irving Shipbuilding, we're making history - why not make it with us? Learn more about careers at Irving Shipbuilding: shipsforcanada.ca/opportunities.

We invite applications from all qualified candidates, including racially visible persons, women in underrepresented roles, persons with disabilities, Indigenous persons, and members of the 2SLGBTQIA+ community, and encourage applicants to self-identify.