Pharmacy - Retail Execution Specialist

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our national pharmacy team is proudly Canadian, with pharmacies from coast to coast in our various banners. Depending on your province you would recognize us as Sobeys, Safeway, Thrifty Foods, Foodland, Lawtons Drugs or FreshCo.

As a Retail Execution Specialist You Will

Represent Pharmacy on Projects / Initiatives for Retail Systems

• Act as the Pharmacy / Lawtons retail operations SME on project teams
• Capture and communicate pharmacy requirements that differ from grocery retail
• Review system capabilities, settings, and configurations to optimize pharmacy workflow
• Embrace national harmonization while recognizing and adapting for pharmacy differences
• Perform user acceptance testing and work with project / IT / pharmacy teams to ensure optimal performance for pharmacy users

Facilitate System / Process Training and Adoption

• Lead functional and technical training sessions on retail systems, tools, and processes
• Develop clear and current training content and SOPs for all retail procedures / systems – leveraging national while ensuring pharmacy specific content
• Monitor adoption and engage operations to improve usage and performance
• Be a resource for stores, providing ongoing support as requested
• Identify continuous improvement opportunities and develop execution plans

Monitor Store Operations Issues

• Escalate urgent issues
• Review / escalate / solution unresolved issues past SLA
• Determine root cause and solution recurring issues

Monitor Store KPIs

• Develop / analyze KPI reporting to identify opportunities
• Escalate underperforming areas to operations
• Recommend and implement improvement initiatives (backstage and store) for recurring issues

Coordinate Store Communication

• Work with backstage teams to determine relevance of communications / policies to pharmacy teammates, adjusting content as necessary
• Identify gaps in communication to ensure pharmacy teammates receive important updates
• Ensure consistent communication approach by backstage – SharePoint updates, e-mail etc.
• Maintenance of pharmacy SharePoint sites with links to national sites as required
• Post operations communications / reminders

The Ideal Candidate Will Have

• An Undergraduate Degree
• In depth knowledge of retail procedures and policies - knowledge of pharmacy an asset
• Working knowledge of retail systems – point of sale, cash office, ordering, hr, reporting etc
• Experience in User Acceptance Testing
• Proficient in Microsoft Office and analytical reporting
• Experience in process improvement with training or understanding of Lean Six Sigma principals

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.