SAP BPC Support Lead (Toronto)
Madiba
Madiba SAP BPC Support Lead
Canada · Full-Time Employee / Contract
About the Role Madiba is seeking an experienced SAP BPC Support Lead to own production support for a live financial planning system. You will serve as the primary escalation point, manage an offshore support team, oversee the Cherwell support queue, and provide regular status reporting to management and stakeholders.
Key Responsibilities Own and prioritize the Cherwell support queue — triaging and assigning incidents based on business impact and SLA requirements
Manage and coordinate the offshore support team across day-to-day tasks, handoffs, and quality oversight
Deliver regular status reports and close cycle schedules to management and business stakeholders
Lead root cause analysis and drive resolution of production incidents
Coordinate change delivery across DEV / QA / PROD landscapes
Drive stability through month-end and quarter-end close cycles
Skills & Requirements SAP BW — Core / Backend ADSOs, InfoObjects (attributes, hierarchies)
DataSources — especially Flat File based
Transformations, including ABAP routines
DTPs and Process Chains: data loads, scheduling, and monitoring
Nice to have: Open Hub, BADIs / ABAP enhancements
BPC Standard — Frontend (EPM / Excel) Solid EPM Excel Add-in experience
EPM Reports, Input Templates, and formula proficiency
Ability to troubleshoot user-built Excel workbooks
Nice to have: VBA Macros
BPC Standard — Backend Environments, Models, Dimensions, and hierarchies
Data Manager Packages, Script Logic, and Web Console administration
Conversions and transformations
Nice to have: BPC/BW Security, Dimension & Measure Formulas, support ABAP programs
Production Support & Leadership Proven production support experience with BPC Standard across DEV / QA / PROD
Experience managing or coordinating offshore teams across time zones
Comfortable producing status reports and dashboards for management
Experience supporting month-end / quarter-end close cycles under tight SLAs
Familiarity with BW operational tools: process chain logs, background jobs, error analysis
Nice to have: go-live support, SAP migration exposure, FP&A concepts (budgeting, forecasting, variance analysis)
Data Skills Strong data-focused troubleshooting and reconciliation mindset
Master data and transaction / fact data validation #J-18808-Ljbffr
Vacancy posted 4 hours ago
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