Public Library Executive Services Officer

Advance accessible library programs and patron experiences as Chief Public Services Officer at Kansas City Public Library. Lead collaboration, belonging, and service improvement across locations.The Chief Public Services Officer provides executive leadership for a large urban public library system and advises the Chief Executive Officer. The role connects public service planning with community needs, operational capacity, facilities, collections, safety, compliance, and financial stewardship. It also represents the Library among civic, educational, governmental, cultural, and professional partners.Key Responsibilities:
Embed equity, inclusion, accessibility, and belonging in servicesGuide public service models, policies, programs, and standardsCoordinate divisions to improve organizational effectiveness and outcomesBuild relationships with schools, agencies, and community organizationsRepresent executive leadership when delegated or requiredRequirements:
Bachelor's degree or equivalent combination of education and experienceSeven years of progressively responsible senior leadership experienceExperience overseeing multi-site public service operationsAbility to mentor directors and support leadership developmentSound judgment, discretion, integrity, and confidentialityLead inclusive public library operations through community engagement, organizational alignment, and continuous improvement for Kansas City residents.
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