Program Manager, Financial Education

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

SISIP FINANCIAL

A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members’ financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.

SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.

THE ROLE

The Program Manager, Financial Education provides leadership and operational oversight for SISIP Financial’s Financial Wellness Program, delivering financial resiliency learning solutions to Canadian Armed Forces (CAF) members and their families. Reporting to the Senior Manager, the role is accountable for translating strategic direction into effective, member-focused learning experiences across multiple formats, including digital and virtual/live solutions, and requires demonstrated experience leading adult education or learning initiatives within complex organizations with multiple stakeholders and teams.

The Program Manager regularly collaborates with cross-functional teams, vendors, partners, and CAF educational institutions to manage program delivery, technology initiatives, contracts, budgets, and reporting, while continuously improving offerings through evidence-based decision-making and member feedback. Strong data-driven management skills, attention to detail, professional communication, and comfort using innovative software are essential. Experience working in the financial industry and with CAF are assets.

Qualifications

Education, Certifications and Licenses

Bachelor’s degree in Business Administration, Commerce, Economics or a related discipline AND several years of experience in financial services and project management, or a related field

Experience

In designing, developing and coordinating financial services and customer focused programs/activities

In conducting and evaluating research and analysis

In project management and delivery

In providing advice, guidance and recommendations on designated program areas

In planning and developing communication content and/or conducting presentations

In collaboration and stakeholder management

In facilitation of user adoption/engagement

In developing, interpreting and evaluating policies, guidelines and procedures

In business and data analysis and reporting, including Key Performance Indicators (KPIs)

In personnel administration

In budget administration

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Responsibilities

Plan, develop, implement, and evaluate the delivery of financial programs, projects, and activities. to ensure successful delivery of designated program areas.

Guide stakeholders and cross-functional teams in the development of programs or program enhancements and associated policies, strategies, regulatory guidelines, and program cost and budgets.

Research, evaluate, amend and/or recommend tools, processes and/or systems to support financial services programs, projects and activities.

Interpret, monitor and participate in the development, application and implementation of policies and procedures.

Lead and represent the Organization on committees, task forces and working groups.

Develop, maintain and implement Standard Operating Procedures (SOPs) and guidelines.

Conduct research, surveys, audits and/or analysis of programs, compile and analyze data, and develop solutions or make recommendations.

Monitor program delivery and outcomes against intended objectives, and recommend adjustments, initiatives, or supplementary tools and processes to strengthen program effectiveness.

Develop, prepare, manage and/or implement briefing notes, reports, presentations, communications, training or other materials/documentation.

Provide advice, guidance, training, coaching and/or support related to programs, projects and activities.

Identify and recommend opportunities for improvement and initiate changes/updates to achieve desired outcomes.

Support internal communications and change management activities including content planning, creation, design and maintenance.

Manage employees, as required.

Collaborate, liaise and maintain relationships with internal stakeholders, cross functional teams, and external partners, including but not limited to: consultants, government departments, service providers and agencies.

Act as the subject matter expert (SME) to provide support to divisional employees for the development and evaluation of programs.

Authorize and monitor financial transactions/commitments within an approved budget.

Other Information

Language Requirement: Bilingual Essential

Reading: Advanced

Writing: Functional

Oral: Advanced

Start Date: 13 July 2026

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Salary plus Employee Performance Program.

Benefits Available

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting:

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

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