Manager, Site Reliability Engineering (SRE)

New Position: This position is open due to an existing vacancy to support our evolving business needs.

Do you have experience in Service Management, working with cloud providers, software development, and technology infrastructure? If yes, come join our team at Thomson Reuters and develop your career. As an SRE Manager, you will lead a team of 10+ engineers, oversee their development and ensure operational excellence.

About the Role:

In this opportunity as Site Reliability Engineering Manager , you will be responsible for:

• Team Leadership: Lead and mentor a team of SREs, providing technical guidance, coaching, and support to foster a culture of collaboration, innovation, and continuous improvement.
• Strategic Vision and Planning: Develop and implement a strategic vision for the SRE team to align with organizational goals and drive continuous improvements in reliability and performance.
• Performance Metrics and Reporting: Establish and monitor key performance indicators (KPIs) to measure the success of SRE initiatives and communicate results and insights to stakeholders.
• Operational Excellence: Drive the implementation of best practices for reliability, scalability, and performance across our systems and services.
• Risk Management: Proactively identify potential risks to service reliability and develop strategies to mitigate these risks, ensuring business continuity and resilience.
• System Architecture: Collaborate with cross-functional teams to design, build, and maintain scalable and resilient architectures for our cloud-based infrastructure and applications. Identify opportunities for optimization and efficiency improvements. Solve intractable problems and devising solutions to improve the products and services we offer our customers.
• DevOps Practices: Promote and implement DevOps principles and practices to streamline software delivery, automate infrastructure provisioning, and improve deployment processes. Collaborate with development teams to integrate SRE practices into the software development lifecycle.
• Automation and Tooling: Champion the use of automation and tooling to streamline operational workflows, increase efficiency, and reduce manual toil. Drive the development of monitoring, alerting, and automation solutions to proactively identify and remediate issues.
• Continuous Improvement: Promote a culture of continuous improvement by fostering innovation, experimentation, and learning within the team. Encourage knowledge sharing and professional development to enhance technical skills and expertise.

About You:

You’re a potential fit for the role of Site Reliability Manager if your background includes:

• 5+ years’ experience in a leadership role, managing a team of DevOps engineers and/or Site Reliability engineers or related technical professionals.
• Bachelor’s degree or equivalent required, Computer Science or related technical degree preferred.
• 5-10 years of relevant experience in software development and/or technology platform, infrastructure, or operations.
• Hands-on experience with programming and scripting languages.
• Strong people management skills to effectively lead, motivate, and develop team members, including conducting performance evaluations and providing constructive feedback to drive continuous improvement and team success.
• Experience with AI/ML tools to help improve service, reduce costs, and worked with AI-Operations solutions.
• You have experience with cloud technologies, services, use of their APIs. (e.g., AWS, Azure, GCP).
• Proficiency in DevOps practices and methodologies, with hands-on experience in CI/CD pipelines, configuration management, and infrastructure as code Infrastructure as Code (IaC) tools such as Terraform and Bicep.
• Familiarity with programming languages such as Python, Java, C#.
• Experience designing and supporting scalable systems and services.
• Experience in leading release management processes, ensuring successful software releases by coordinating with cross-functional teams and overseeing the deployment, monitoring, and maintenance of new features and updates.
• Proficiency in Observability tools such as Data Dog or New Relic

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $140,600 CAD - $190,600 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com