Consultant, Site Reliability Engineering

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As a member of CIBCs Application Reliability Engineering Platform team the Consultant Site Reliability Engineering will play a key role in CIBC Digital and Client Experience Technology to support the Contact Centre Line of Business ensuring the seamless operation and ongoing improvement of application platforms across the organization. You will work closely with cross-functional teams providing technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in compliance with service standards policies and procedures.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll be on-site full-time. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How youll succeed

• Technical Expertise- Manage and optimize automated application deployments across multiple environments ensuring consistency and reliability. Monitor system health performance metrics and alerts to proactively identify and resolve issues before client impact. Participate in and as required lead incident response and post-mortem analysis to identify root causes and implement preventive measures.

• Partnership- Continuously evaluate and improve systems processes and tools to enhance reliability scalability and efficiency. Define and maintain observability strategies to ensure visibility into application behaviour and performance. Participate in the on-call rotation for application support responding to incidents and resolving technical issues. Balance feature development speed and system reliability by adhering to well-defined service level objectives (SLOs). Support AIOps initiatives to reduce manual intervention and improve operational intelligence through automation.

• Continuous Improvement- Contribute to the development and execution of observability and telemetry strategies. Provide input to best practices standards and documentation for site reliability engineering (SRE) methodologies and technologies. Participate in defining standard reliability and resilience requirements for infrastructure and application components. Act as a point of escalation for production application issues providing advanced troubleshooting and resolution.

Who you are

• You can demonstrate 5-10 years of experience. In site reliability engineering application support or DevOps roles with a strong focus on application lifecycle automation and operational excellence. Demonstrated expertise in automating application deployments incident response workflows and operational tasks using scripting and orchestration techniques. Solid understanding of AIOps principles and hands-on experience applying automation and machine learning to improve observability anomaly detection and incident resolution. Proficiency in scripting and programming languages (e.g. Python PowerShell Bash JavaScript) for building automation related to application monitoring deployment and recovery. Familiarity with application security best practices including authentication authorization secrets management and secure coding principles. Experience working with continuous integration and continuous delivery (CI/CD) pipelines and version control systems (e.g. GitHub) with a focus on application delivery and release automation. Working knowledge of observability strategies including telemetry logging tracing and alerting to maintain application health and performance. Understanding of networking fundamentals as they relate to application performance and reliability. Experience with pipeline-integrated security scanning and compliance tools to support secure application delivery.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.

• Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.

• Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. Youre passionate about growing your knowledge. You have a strong sense of curiosity.

• Youre a certified professional. Bachelors degree or equivalent in Computer Science or Technical discipline.

• Values matter to you . You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking Call Center Architecture Decision Making Help Desk Support Service Standards Technology Operations Work Collaboratively

Required Experience:

Contract