Associate Director, Genesis, Investor Trading Operations

Job Overview

Oversight, management, & support of the Investor Operations teams daily operations and local/global initiatives, while providing quality client service with the guidance of MUFG’s core values.

Responsibilities

• Support and drive locally the build out of the Investor Trade Ops team in Halifax, covering deployment, training and migration of work in support of the eventual global model (follow the sun). The team will be extensively involved in implementing and working on strategic initiatives using cutting edge technology, lead initiatives using AI, and other industry leading solutions such as digital subscription forms.
• Support senior leadership with achieving department initiatives, projects, budget adherence.
• Support team in department deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting, query management and other Investor Trade ops related tasks.
• Establish process for fund/client specific Investor Trade Operations procedures in furtherance of our objectives by taking ownership of the process and client centric approach.
• Ensure the team supports both the process and technological initiatives through active participation in developing the process and other change requests as we develop the operating model.
• Manage and support the individual performance of direct reports through regular one-to-one meetings, regular performance discussions, career coaching and development as requested, and annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Foster a professional environment of encouraging personal and professional development.
• Collaborate and foster positive partnerships with cross functional teams within Client 360 and Nexus teams where required to ensure successful delivery of our service offering including participating in service reviews, incident management, risk mitigation and other initiatives.
• Champion initiatives within your team, encouraging participation, constructive feedback and idea generation from the team members and remain connected and engaged with global functional team as well as local Management in Malaysia.
• Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty.

Qualifications

• Diploma or Bachelor degree preferably in a business related field or related experience
• 5+ years of operations experience in financial services, fund administration, asset management, banking or client service with minimum 2-4 years in a managerial capacity
• Demonstrate an ability to work independently and collaboratively to solve complex issues and provide, guidance, assistance and training when required.
• Investor/Client service management experience
• Extensive experience and knowledge of investor operations
• Strong people leadership skills
• Strong organizational skills with ability to effectively manage multiple priorities and meet deadlines
• Professional written and verbal communication skills when dealing with Clients, Investors, colleagues
• Demonstrate business logic and risk adverse approach to resource management and operations
• Demonstrate team management experience in Investor Services, fund administration or related industry

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

MUFG is an equal opportunity employer.