Community Housing Worker (NOC.42201)

Hours: 37.5 hours per week

Wage: $33 per hour

ABOUT Safe at Home Society

The Safe at Home Society is a collaborative organization dedicated to ending and

preventing homelessness in the Yukon.

Job Overview

The Team Lead - Supportive Housing Worker supports staff and residents living in Safe at Home’s Supportive Housing facility with daily living activities that improve the social, cultural, and health needs of people with a history of experiencing homelessness and housing instability. The role is responsible for establishing a welcoming, non-discriminatory, non-judgmental, caring environment that supports individual dignity and personal choice, while ensuring safety and security of residents, guests, staff, and the building.

Responsibilities

· Lead in training new staff, decision-making and policy implementation.

· Provide support to staff through debriefing challenging incidents, supportive

listening, and lay counseling. Leading your team proactively in this.

· Develop positive, trauma-informed relationships with residents who may have

mental health, physical health and/or substance use challenges in their lives.

· Problem-solve where residencies appear unstable and assist in negotiating

specific arrangements with residents to align with program agreements and

mitigate departures and guest/resident/neighbour conflict.

· Contact RCMP, Paramedics, and other emergency or critical care responders as

needed; must be comfortable taking the lead role when dealing with

emergencies and communicating with first responders.

· Provide mental health support, lay counseling, supportive listening and suicide

prevention for residents and guests.

· Establish and maintain relationships with residents who have a history of

homelessness using a client-centered housing first and harm reduction

approach.

· Encourage positive resident choices to uphold their housing stability through promoting positive life skill development, including problem solving, self-awareness, personal wellness. Supporting personal choice particularly around instrumental activities of daily living such as cooking, cleaning, and laundry.

· Provide residents with information about the program guidelines, including orientation at move-in, room inspections, guest management, enforcing expectations and building safety procedures.

· Oversee preparation of rooms for move-ins according to established room cleaning protocols; assist in room cleaning when required.

· Oversee and support daily light cleaning duties of common areas and resident spaces as needed/requested.

· Maintain a high standard of cleanliness, mitigating pest infestations, infectious diseases, and the smoking of cannabis or cigarettes indoors.

· Support Program Coordinator in facilitating resident activities onsite using internal or external resources and supports.

· Provide crisis management and intervention by responding to emerging situations through a trauma-informed lens while providing conflict-resolution and de-escalation techniques.

· Uphold safety of residents and guests by ensuring harm reduction and overdose response protocols are followed.

· Assist in creating client care plans and safety plans by effectively using the case management systems; ensure the plans are being implemented and communicated effectively to the necessary staff and essential service providers.

Education and Experience

· Minimum post-secondary course work, degree or diploma in a relevant field such as social work, psychology, or a related discipline.

· Minimum of one year work, education, or volunteer experience working in a team lead capacity with people experiencing homelessness and/or housing instability in Whitehorse.

Qualifications.

● The submission of a Vulnerable Sector police check.

● Standard First Aid Certification or willing to obtain upon hire.

● Able to exercise independent judgement and leadership abilities, including problem-solving and sound decision-making.

● Excellent conflict management, crisis prevention and mediation skills.

● Sound knowledge of Substance Use Universal Precautions and harm reduction techniques.

● Set and maintain personal and professional boundaries when building relationships with residents, service providers, and staff.

● Knowledge of computer programs, specifically Microsoft word, outlook and

excel.

● Demonstrated ability to work independently and as a part of a team.

● Knowledge of the HIFIS information management system considered an asset.