Client Concierge and Administrative Assistant (Hybrid Role)

Job Responsibility:

About Us:

We are a leading dental practice in Victoria, BC, dedicated to providing exceptional dental care and outstanding patient service. We are currently seeking a dynamic and organized individual to join our team in a unique hybrid role that combines the responsibilities of a Client Concierge and a Personal Assistant to the owner.

:

This hybrid role offers a diverse range of responsibilities, providing an exciting opportunity for someone who thrives in a fast-paced, patient-focused environment.

Client Concierge Responsibilities:

- Welcome and assist patients upon arrival, ensuring they feel comfortable and valued.

- Manage patient appointments, including scheduling, rescheduling, and reminders.

- Handle patient inquiries via phone, email, and in-person with a friendly and professional demeanor.

- Maintain patient records and ensure confidentiality.

- Coordinate with the dental team to optimize appointment schedules and ensure timely service delivery.

- Assist with patient billing and insurance processing.

- Ensure the reception area is tidy and presentable

- Facilitate a seamless patient experience from check-in to check-out.

Administrative Assistant Responsibilities:

- Provide administrative support to the owner, including managing calendars, scheduling meetings, and organizing travel arrangements.

- Handle personal errands and tasks as required, ensuring the owner's personal and professional life run smoothly.

- Maintain a high level of discretion and confidentiality in all matters.

Qualifications:

- Previous experience in a client-facing role, ideally within a dental or medical office setting.

- Proven experience as a personal assistant or in an administrative role.

- Exceptional organizational and multitasking abilities.

- Strong communication skills, both written and verbal.

- Proficiency in Microsoft Office Suite and appointment scheduling software.

- High level of professionalism and a friendly, approachable demeanor.

- Ability to work independently and as part of a team.

- A positive attitude and a passion for providing excellent client service.

Benefits:

- Competitive salary

- Dental benefits

- Opportunities for professional development and growth

- A supportive and collaborative work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for client service and administrative excellence, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role.

Job Type: Full-time

Pay: $27.00-$35.00 per hour

Expected hours: 25 - 40 per week

Benefits:

• Dental care

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person