PIC Client Relationship Associate

Job Responsibility:

Work Location:

Victoria, British Columbia, Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

$59,500 - $84,000 CAD

:

Job Posting

The Client Relationship Associate (CRA) provides Business and Relationship Management as well as planning support to one or more Portfolio Managers (PM). The CRA will better enable PMs to deliver on PIC strategic priorities though effective practices that focus on business management, client relationships and investment wealth planning (IWP).

KEY ACCOUNTABILITIES

CUSTOMER

• Develop relationships with existing clients and external referral sources to build sales and market share and working with other TD Canada Trust and TD Wealth partners
• Participate in client meetings and the IWP Process
• Support a legendary client experience by ensuring clients are matched with the most appropriate Wealth products and services in a consistent and expedient manner
• Act as a secondary contact to the PIC PM for client relationships
• Partner with the PM to deliver the best plan for the client
• Identify and coordinate client segmentation of the PM's book with the CSA
• Assist PM in creating integrated and customized solutions based on the client's unique needs
• Improve client retention and loyalty by contributing to improving the branch CEI/LEI scores
• Establish and maintain relationships with your PM's assigned Bank Branches
• Identify possible referral opportunities from existing PIC clients to TDCT and other wealth considerations
• Complete familiarity and adherence to privacy and confidentiality requirements and the need to handle situations with tact and discretion
• Act in a courteous and professional manner

SHAREHOLDER

• Adhere to all compliance requirements as outlined in PIC's policies and procedures. This includes all aspects of new and existing account documentation and marketing materials.
• Support Branch audit by preparing for it and to ensure a successful one for the branch
• Identify risks to the business and develop plan to mitigate them as appropriate
• Various duties in relation to all areas of the wealth management business, from maintaining and sorting databases of client information, to staying up-to-date and gathering research on securities and market developments, to preparing client proposals;
• Identify efficiencies and areas for improvement by leveraging firm and team developed business processes
• Be knowledgeable of and comply with TD Bank/industry service standards, policies/procedures/controls, codes and guidelines of conduct/privacy codes/securities laws and regulations and maintain high ethical standards
• Maintain product expertise in TDAM solutions
• Maintain accurate CRM information of clients and ensure necessary due diligence to support the accuracy of all client KYC information
• Promote the "One TD" vision and focus on consolidating existing client assets and I creasing new external client relationships to improve wealth volumes
• Plan regular client seminars/events that align with PM's business strategy
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

EMPLOYEE / TEAM

• Meet professional and personal development objectives by utilizing the CSA/CRA online Training Catalogue
• Primary liaison with other TDBG partners and external professionals for administrative purposes
• Maintain a level of expertise in dealing with the back office in relation to transfers, account openings, etc.
• Attend and participate in CSA/CRA conference calls coordinated by National Office, as required
• Be flexible in adjusting to changing priorities
• Contribute to a positive work environment and improve team dynamics while assisting with client events and office functions
• Take initiative to share new ideas for improved overall department efficiency
• Maintain a working knowledge of securities and financial services industry through continuing education
• Participate in personal performance management and development activities, including cross training within own team

BREADTH & DEPTH

• Professional role with a focus on providing functional specialized business services, advisory or process / program support for own area of specialty, within defined parameters
• Requires sound conceptual knowledge in their own field of specialty
• Typically no supervisory accountability but may provide informal guidance to others
• Investigates and analyses potential solutions; ensures processes and functional programs are implemented
• Executes on work with some complexity; generally requiring short to medium-term focus (weekly-monthly)
• Accountable for own work and effective coordination of processes and information across related teams
• Delivers on assigned initiatives / projects /programs with some direction from management
• Reports to the Manager of Client Service

EXPERIENCE & EDUCATION

• Desirable: Undergraduate Degree or Community College Diploma
• Completion of CIM or CFA Level 1 or higher would be considered an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!

Language Requirement:

N/A.