Knowledge Specialist - Winter 2027 Co-op

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)


• Able to work 40 hours per week


• Able to work in-person from a D2L office (office location dependent on role)

Job Summary:  

As a Knowledge Specialist, you will collaborate with the Knowledge and Localization Team to provide multi-lingual content for our customers. Your main responsibilities will include creating how-to video tutorials in multiple languages, conducting quality-assurance reviews of our product translations, and acquiring multi-lingual product screenshots for our help documentation and release notes. Additionally, you will work with the team to address client needs for multi-lingual content. As a successful Knowledge Specialist, you will quickly learn and adapt to new tools, technologies, and processes with ease.  

  How Will I Make an Impact?

• Work with the Knowledge Team to develop how-to video tutorials.  


• Partner with the Localization Team to ensure the quality of product translations.  


• Collaborate with the Knowledge and Localization Team to produce and distribute multi-lingual content.  


• Oversee and manage publishing queues to review and publish content created by D2L colleagues.  

What you’ll bring to the role:  

Must have:  

• Proactive and independent work ethic in a demanding environment.  


• Excellent problem-solving abilities.  


• Fluency in at least one language other than English (preferably Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic).  


• Capability to independently complete all deliverables related to customer and D2L needs in a timely and trackable manner.  


• Availability to work Monday to Friday, 9am to 5pm.


• Familiarity and interest in AI tools (ChatGBT, CoPilot,etc.)

Nice to have:  

• Experience with GitHub as a platform for version control.  


• Experience with MadCap Flare as a content management system.  


• Experience in technical writing, particularly for software and process documentation.  


• Experience with Canva in creating how-to video tutorials.  

EDUCATION REQUIREMENTS:  

• Currently enrolled in a university or college program


• Completion of courses in the areas of communication, technical writing, rhetoric, and/or courses with a strong persuasive writing component considered an asset.