Manager, BCM

Application Deadline:

10/09/2026

Address:

250 Yonge Street

Job Family Group:

Business Management

The role of the Manager, BCM is to own the Blue Rewards Business Continuity Management program. The Manager, BCM will update, amend and review all Business Impact Assessments, Business Continuity Plans, Crisis Management Plan, IT Disaster Recovery Plan and associated documentation on an annual basis. The Manager, BCM will liaise will all internal departments and coordinate with BMO counterparts to ensure plans meet business, regulatory and audit requirements. The Manager, BCM will conduct training and live exercises to test the plans and responses, documenting and resolving identified gaps from each exercise.

The role will include Incident Commander responsibilities requiring 24/7 Incident Response and Management for all of Blue Rewards on a rotational basis.

The role also includes the Change Manager Role which provides 7.5/5 Change Request (CR) Review, Assessment and Approval of CR’s requested for production system implementations, including CERT and Training environments on a rotational basis.

• Key elements of the role:
  • Strong initiative, forward thinking and creative problem-solving skills
  • Ability to communicate effectively and professionally both verbally and in writing, with all levels within BLUE REWARDS
  • Solid analytical skills: ability to produce, analyze and provide insights for BCM reports and metrics
  • Demonstrates Adaptability and can support and direct others during times of crisis
  • Train / educate others on the BCM processes, advocate for collaborative participation
  • Participates in Audit and Compliance activities
  • Liaises with BMO counterparts to align Blue Rewards plans with BMO regulatory and compliance requirements

Provides support to an assigned business/group regarding Business Continuity Management (BCM) Frameworks. Includes enhancing processes and protocols and providing subject matter expertise and guidance to mitigate risk. Participates in the development, implementation, and maintenance of Business Continuity Planning (BCP) Projects and Recovery Capabilities for the designated jurisdiction and business/group. Works with designated groups to ensure critical processes are in place in the event of a significant business interruption. Ensures Business Continuity Planning/Event Management compliance with internal/external regulatory policies and guidelines.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Provides guidance for mid-sized to large enterprise-wide BCM initiatives and event management incidents.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Leads the development, maintenance and management of the LOB Incident Management and Recovery Process.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
• Represents business/group on jurisdictional / enterprise response, recovery and status team in the event of a business interruption incident.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Ensures quarterly reporting deliverables and participates in the presentation of results and trend reporting for management review.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Initiates and manages the event status monitoring and reporting.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Manages BCP/Event Management/Disaster Recovery programs.
• Supports the implementation of the Business Continuity, Problem/Event/Recovery Management Frameworks for designated businesses/groups.
• Provides guidance & support to senior leaders on the development of Business Continuity recovery plans. Ensures plan maintenance and governance activities are completed in alignment with enterprise directives and guidelines.
• Coordinates the implementation and facilitation of BCP solutions, including developing & maintaining business continuity documents, participates in the development, maintenance and management of the business/group Problem Event Management and Recovery Process. Works with internal stakeholders to manage the business continuity plan review, training and testing requirements. Supports the business/group with business continuity impact assessments.
• Coordinates the responses of the affected business units in support of the Crisis activities. Engages in Incident Response Team representing Enterprise BCM.
• Leads Business Continuity related projects, audits and examinations as appropriate.
• Keeps abreast of business continuity planning industry standards, best practices, regulatory trends, and Federal Financial Institution Examination Council (FFIEC) guidelines.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Industry certification in BCP or CP is considered an asset.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary :

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents AIR MILES’ pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.

AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.