Maintenance Support Coordinator

Key Responsibilities and Duties

• System Administration: Provide daily administrative support within the M5 system, including meticulous data entry, asset updates, and maintenance record management.
• Data Integrity: Audit and maintain the accuracy of maintenance contracts, billing information, and operational records to ensure seamless financial and fleet reporting.
• Reporting & Analytics: Generate routine and ad hoc reports to assist Finance, Operations, and Leadership teams in making data-driven decisions.
• Issue Resolution: Investigate and reconcile discrepancies within system data; troubleshoot basic M5 process issues and escalate technical concerns to IT when necessary.
• Documentation: Create and maintain organized documentation for maintenance processes, system updates, and standard operating procedures (SOPs).
• Onboarding Support: Assist in training team members on M5-related workflows to ensure standardized system usage across the department.
• Process Improvement: Proactively identify opportunities to enhance reporting accuracy, streamline workflows, and improve overall departmental efficiency.

Knowledge, Skills, and Competencies

• Detail-Oriented: A high level of accuracy and a "sharp eye" for catching data inconsistencies.
• Technical Proficiency: Advanced skills in Microsoft Office Suite (Excel is a must); ability to quickly master internal ERP platforms.
• Problem-Solving: Strong analytical skills with the ability to investigate root causes of system errors.
• Organizational Prowess: Exceptional time-management skills and the ability to juggle multiple priorities without missing a beat.
• Communication: Effective verbal and written communication skills for collaborating with diverse internal teams.
• Professionalism: High level of discretion when handling sensitive financial or operational data.

Qualifications And Requirements

• Experience: 1–3 years of experience in maintenance coordination, operations support, finance, or system administration.
• Education: Post-secondary education in Business Administration, Finance, or a related field is considered a strong asset.
• System Knowledge: Prior experience with M5 or similar ERP/maintenance management software is highly preferred.
• Excel Skills: Intermediate proficiency required (e.g., VLOOKUPs, pivot tables, data sorting).
• Independence: Proven ability to work autonomously with minimal supervision while meeting strict deadlines.

We thank you for your interest. Only those selected for an interview will be contacted.

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