Operation Sales Manager

Job Responsibility:

Job Summary

Perfect Sports is seeking a motivated, detail-oriented Operations Sales Manager to join our growing team! The Operational Sales Manager is responsible for supporting and executing sales strategies across the Canadian, U.S., and international markets, ensuring alignment with company objectives to maximize impact and efficiency.

Key Responsibilities:

1. Sales Operations Management

o Oversee all sales operations, including order processing, listing forms, documentation, forecasting, inventory management, and logistics coordination. Ensure accurate and efficient order fulfillment across assigned territories.

2. Strategic Support and Execution

o Collaborate closely with the Senior VP to build and refine systems that support the sales pipeline, integrating these systems into the overall sales strategy.

o Develop and implement recommendations to optimize channel flow, deliver high-quality customer service, and maintain clear communication with customers and the sales team.

3. Communication and Coordination

o Maintain clear, concise, and regular communication with the Senior VP, Vice President of USA/International, Canadian Director of Sales, and other key management personnel.

o Communicate key areas of focus, progress, and strategic adjustments to ensure all team members are aligned and informed.

4. Channel Execution and Analysis

o Execute activities that support each sales channel, ensuring smooth planning, execution, follow-up, and data-driven adjustments to inform future sales strategies.

Primary Accountabilities

5. Execute Sales and Operational Strategies

• Implement sales and operational plans that align with the company's strategic direction and uphold the integrity of its products and brand.

6. Sales Tool Creation and Maintenance

• Develop and maintain essential sales tools in collaboration with the sales team, including price lists, order forms, sell sheets, flyers, new product launch materials, product images, and internal documentation.

7. Cross-Departmental Coordination

• Ensure seamless sales and request management by working closely with departments such as Marketing, Sales, Logistics, and Accounting.

8. New Business Onboarding

• Manage onboarding for new accounts by ensuring all required documentation and processes are completed efficiently.
• Meeting Organization and Documentation
• Organize and coordinate meetings, presentations, and follow-up documentation. Track meeting notes and follow-up actions.
• Sales Team Support
• Assist the sales executive team with data entry, client relations, events, trade shows, and meeting scheduling.
• Assist in Driving Innovative Projects
• Lead sales programs and executions, manage a calendar of events, promotions, and document project commitments and progress.
• Marketing Coordination - to assist the sales & marketing teams in coordinating sales-related initiative like marketing programs, sales events and tradeshows.
• Demonstrate Excellence and Professionalism
• Model professional behavior, set a positive example, and consistently deliver high-quality work.

9. Customer Relationship Management

• Establish, develop, and maintain positive business relationships with customers, providing product information and addressing inquiries across all channels.
• Maintain regular communication with customers regarding sales, promotions, product updates, inventory availability, and training.

10. Returns and Damages Management

• Ensure timely and organized handling of returns and damaged products, maintaining concise documentation.
• Track and analyze sales activities, generating reports and implementing growth strategies within assigned territories.

11. Regulatory and Documentation Support

• Assist with regulatory filings, listing applications, third-party logistics setup, and other required documentation for smooth operations

Skills & Qualifications

· A strong aptitude for problem-solving and ability to determine solutions for customers

· Capable of taking the company to the next level of growth through sales, new business development targeting US and International channels to meet and exceed targets

· Excellent follow-through and capable of task completion.

·Excellence in Customer experience/service externally and internally

· Making Complex Decisions

· Strong analytical skills

· Maturity & Responsibility

· Improving skills and knowledge pertaining to the role and the industry

· Outgoing and initiative-taking

· Communicating effectively and exceptional eye for detail

· Managing multiple work processes

EXPERIENCE & TRAINING

· 5+ years in sales/customer service/operational experience, managing accounts and documentation

· Knowledge of retail documentation for onboarding accounts, retail and distributors

· Excellent teamwork and collaboration capabilities

· Effective communication

· Demonstrated success in New Business Development

· Strong organizational skills

· Demonstrates an aptitude for problem solving; ability to determine solutions for customers and company.

· Must be results-orientated and able to work both independently and within a team environment.

· Proficiency with MS Office, Excel, Access, Word, PowerPoint, and experience on CRM Systems

· Valid driver's license

Location:

· Head Office (Aurora, Ontario)

· Virtual meetings with staff, customers, sales meeting and training seminars.

· Customer sites and facilities conducted periodically

· The ability to travel is a requirement, training, trade shows and events.

NOTE: This is not intended to be all inclusive. Other duties may be assigned as needed by the Company. may be amended from time to time.

We are an equal opportunity employer and encourage applications from all qualified individuals and strive to create an equitable and supportive work environment. We are dedicated to fair hiring practices and providing accommodation for applicants with disabilities throughout the recruitment process. Only shortlisted candidates will be contacted due to the high volume of applications.

Job Types: Full-time, Permanent

Pay: $80,000.00-$100,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Aurora, ON L4G 3X8: reliably commute or plan to relocate before starting work (required)

Experience:

• New Business Development: 5 years (required)

Work Location: In person