Technical Specialist Tier 2.5 at Netdigix
Netdigix Systems Inc
Become an essential part of Netdigix Systems as a Tier 2.5 Technical Specialist, specializing in client support and IT solutions in Vancouver. Your expertise will shape client relationships and service excellence. As a pivotal team member in the IT department, you’ll engage in client onboarding, manage complex challenges, and ensure high satisfaction rates. We seek candidates with 3-5 years of experience in an MSP setting, with a strong command of RMM and PSA tools. This intermediate role offers substantial career advancement opportunities. Key Responsibilities:
- Oversee client technical relationships as the primary contact
- Manage and lead IT infrastructure projects from inception to launch
- Handle complex client accounts with thorough tracking and resolution
- Formulate and apply targeted technical support strategies
- Collaborate with cross-functional teams to drive service excellence
- 3-5 years in client services or IT support roles
- Strong skills in network and server deployment
- CompTIA Network+ or equivalent required
- Ability to efficiently resolve complex technical issues
- Superb communication for managing client expectations
Vacancy posted 8 days ago
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