Lead Garage Door Technician

Job Description

Job Description

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.

Role:

We have an immediate opening for a Lead Garage Door Technician in our Kelowna branch. Reporting to the Field Operations Manager, the Lead Commercial Technician will service and install overhead/pedestrian doors. This role is a permanent, full-time position. There is a possibility of on call and overtime

Responsibilities:

• Accountable to making sure safety training and tickets are up to date and valid- clearly communicate to scheduler on required renewals- such as Fall Protection, OSSA Elevated Work Platform, Standard First Aid, CSTS, etc.)
• Business savvy with a customer service focus, actively seeking new customers and building relationships with current customers
• Complete all required paperwork daily and submitted on time at the end of each workday- i.e.: timesheets, FHLA’s, job work order with clear notes and part #’s
• Daily attendance and punctuality
• Effectively assess job scope at the beginning of each job and note any discrepancies to your scheduler immediately- i.e.: product warranty, site conditions, and safety
• If needed, on the on-call rotation for Service
• Out of town travel for installation and service work, not limited to weekdays
• Provide estimates for how many person-hours are required for a service call, and the cost to fix versus replace doors
• Regularly communicate and coordinate with the scheduler on problem solving, provide solutions and required parts if needed.
• Welding for installation or repair if required
• Other duties, as assigned
• As a Lead Technician you will be responsible for assisting service and/or installation of commercial/residential doors, such as: sectional, rolling steel, high speed and specialty doors, Security Grilles, Roll Shutters, Bifold and service and installation of dock levelers and dock seals.

Skills:

• Comfortable with heights (ladders & lifts)
• Mechanically inclined and capable of installing doors plumb and square, framing if required
• Strong work ethic, team player and positive attitude
• Strong safety mindset – willing and able to wear all required PPE including hard hat
• Electrical experience is an asset
• Good communication and problem-solving skills- “think outside the box”, while maintaining our safety standard to complete a job effectively and efficiently in the allocated time.
• Maintain a professional, clean, and tidy appearance at all times
• Must be able to work outside in all different weather conditions, including cold and extreme heat. Lifting, pulling, standing, sitting, lying down, squatting and kneeling and managing equipment and tools required
• Strong attention to detail, analytical and problem-solving skills

Qualifications:

• CDI Certification- Level 1 and 2
• CDS Lead Technicians are required to maintain a professional demeanor, focusing on quality, safety, and superior customer service. Regular interactions with office staff, construction PM's, customers, other trades and safety personnel will be required
• Experience servicing/installing overhead doors would be preferred
• New hire candidates will be required to provide a current Driver's Abstract at their own cost.
• Experience in related trades or construction
• Fire Door Certification
• Must be able to lift up to 75 pounds
• Must be able to successfully pass pre-employment screening requirement including background check, drug, alcohol, and health assessment
• CDI Certification is an asset but not a requirement
• Relevant safety training and tickets are an asset (such as Fall Protection, Forklift, First Aid, etc.)

We offer:

• A positive work environment with competitive pay and an excellent benefit plan
• Opportunity to build a long-term career with upward mobility
• Steady work in a stable work environment
• Excellent Health and Dental benefits offered for full time employees
• COR Certified workplace
• Equal opportunity employer
• Encouragement and support for our Technicians and Installers in obtaining CDI Certification
• Comprehensive technical, safety and product training provided

To Apply:
If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “LEAD TECHNICIAN - KELOWNA” to the subject line of all correspondence.

Applications will be accepted until the position has been filled.

We’re Creative Door Services, Western Canada’s largest garage and sectional door dealer. With eight branches across Canada, we’ve been providing innovative solutions and services to residential, commercial, and industrial customers for more than half a century by hiring career-minded, creative thinkers who are remarkable teammates and masters of their craft.

Safety is our number one priority. We have partnered with a reputable third-party provider to offer specialized safety training for all positions within our organization. Whether the position is in the office or on the warehouse floor, each team member will receive tailored training to address the unique hazards associated with their role. By investing in high-quality safety training, we are ensuring the well-being of our employees and creating a safe environment for all.
Training opportunities include, but not limited to;
• Fall Protection
• Elevated Work / MEWP / Aerial Lift
• Emergency First-Aid (Basic First Aid or "FA1")
• Standard First-Aid (Intermediate First Aid or "FA2")
• Forklift
• Telehandler/ZoomBoom

From the front lines to our upper management, at Creative Door Service, each team member brings an incomparable level of leadership to the job. That’s what makes a career here so rewarding. Whether it’s in the field or in the office, working on a garage door or tackling a business objective, we’re not afraid to roll up our sleeves, get our hands dirty, and throw ourselves into the task at hand. Our people don’t just pay lip service to hard work—we mean what we say, and we follow through with action.

Company Description

We’re Creative Door Services, Western Canada’s largest garage and sectional door dealer. With eight branches across Canada, we’ve been providing innovative solutions and services to residential, commercial, and industrial customers for more than half a century by hiring career-minded, creative thinkers who are remarkable teammates and masters of their craft. \r\n\r\nSafety is our number one priority. We have partnered with a reputable third-party provider to offer specialized safety training for all positions within our organization. Whether the position is in the office or on the warehouse floor, each team member will receive tailored training to address the unique hazards associated with their role. By investing in high-quality safety training, we are ensuring the well-being of our employees and creating a safe environment for all. \r\nTraining opportunities include, but not limited to;\r\n• Fall Protection\r\n• Elevated Work / MEWP / Aerial Lift\r\n• Emergency First-Aid (Basic First Aid or "FA1")\r\n• Standard First-Aid (Intermediate First Aid or "FA2")\r\n• Forklift\r\n• Telehandler/ZoomBoom\r\n\r\nFrom the front lines to our upper management, at Creative Door Service, each team member brings an incomparable level of leadership to the job. That’s what makes a career here so rewarding. Whether it’s in the field or in the office, working on a garage door or tackling a business objective, we’re not afraid to roll up our sleeves, get our hands dirty, and throw ourselves into the task at hand. Our people don’t just pay lip service to hard work—we mean what we say, and we follow through with action.