Sr. Site Reliability Administrator

Responsibilities

• Operate, maintain, and scale distributed data services including Kafka, Elasticsearch, Cassandra, Solr, Redis, and OpenSearch.
• Build, enhance, monitor, and support infrastructure across on-premises environments and AWS, Azure, and GCP.
• Develop and maintain Infrastructure-as-Code using Terraform and Ansible.
• Apply patches, perform maintenance, and help ensure systems remain secure and compliant with internal standards.
• Participate in incident response, on-call support, capacity planning, performance tuning, and health assessments.
• Create operational procedures, change plans, incident reports, and other documentation.
• Contribute to automation and reliability improvements, support service requests, and help meet SLA/OLA commitments.
• Participate in knowledge-sharing and training activities.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
• 4+ years of experience supporting large-scale enterprise systems in Information Technology.
• 2+ years operating or supporting distributed data platforms such as Kafka, Elasticsearch, Cassandra, Solr, Redis, or OpenSearch.
• 2+ years working with Terraform, Ansible, or similar automation and configuration tools.
• Strong knowledge of Linux systems administration and experience with AWS, Azure, or GCP infrastructure.
• Strong troubleshooting skills and the ability to resolve complex technical problems.
• Excellent written and verbal communication skills, with the ability to manage multiple tasks in a fast-moving environment.
• Familiarity with ITIL processes; ITIL certification is a plus.
• Experience with Prometheus, Zabbix, Grafana, New Relic, or similar observability tools is a plus.

Benefits

• The role may require shift work and participation in a 24x7 on-call rotation.
• OpenText indicates that it provides benefits supporting physical, emotional, and financial wellbeing, with additional details about vacation entitlement and paid time off available during the hiring process.