RV Service Administration Manager (Leisure Days RV Group)

Job Responsibility:

Job Title: RV Service Administration Manager

Location: Leisure Days RV Group - Greater Ottawa Region

The Leisure Days RV Group has a full-time RV Service Administration Manager career opportunity for a personable, effective, and business minded individual. We offer a dynamic work environment with the opportunity for ongoing training.

This position is Monday to Friday, with weekend availability.

Leisure Days RV Group is the 4th largest RV dealership group in North America, and the largest RV Group in Canada with over 36 dealerships in 4 provinces - British Columbia, Ontario, Nova Scotia, and New Brunswick.

Headquartered in Ottawa, the Leisure Days RV Group was started in 2003 when it opened RV Canada. The Leisure Days Group leverages its superior purchasing power and resources to provide customers with unparalleled access to sales, rentals, parts, and service.

Reports To: General Manager

Compensation : $60 - $70K annually + bonus

Job Overview: The RV Service Administration Manager is responsible for optimizing service processes and enhancing profitability within the RV service department. This role involves streamlining administrative tasks, driving revenue growth in customer pay and warranty. The ideal candidate will have a strong background in process improvement, financial acumen, and excellent leadership skills.

Key Responsibilities & Accountabilities:

• Process Optimization:

  • Analyze and refine service processes to improve efficiency and reduce costs.

  • Implement best practices and standardized procedures across the service department to capitalize on customer pay and warranty.

  • Utilize data and metrics to monitor performance and identify areas for improvement.

• Profitability Management:

  • Develop and manage budgets for the service department, ensuring cost control and revenue growth.

  • Analyze financial reports and service data to identify opportunities for increased profitability.

  • Implement strategies to maximize upselling and cross-selling of services and parts.

• Service Coordination:

  • Schedule and manage service appointments to ensure efficient workflow.

  • Coordinate between customers and service technicians to facilitate seamless service delivery.

  • Monitor and track service progress, ensuring timely completion of tasks.

• Customer Service:

  • Greet and assist customers in a friendly and professional manner.

  • Address customer inquiries and concerns promptly and effectively.

  • Ensure high levels of customer satisfaction through excellent service delivery.

• Administrative Management:

  • Maintain accurate service records, including work orders, invoices, and service history.

  • Manage parts inventory and order supplies as needed.

  • Prepare and analyze service reports to identify trends and areas for improvement.

• Team Leadership:

  • Supervise and support administrative staff within the service department.

  • Provide training and guidance to ensure team members are knowledgeable and efficient.

  • Foster a positive and collaborative work environment.

• Compliance and Safety:

  • Ensure all service operations comply with company policies and industry regulations.

  • Implement and enforce safety protocols to maintain a safe working environment.

  • Stay updated on industry standards and best practices.

Qualifications:

• Bachelor's degree in Business Administration, Automotive Technology, or a related field (preferred).

• Proven experience in an administrative or managerial role within an RV service or automotive environment.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal abilities.

• Proficiency in office management software and service management systems.

• Knowledge of RV maintenance and repair processes (preferred).

• Strong financial acumen and experience in budgeting and profitability analysis.

• Demonstrated experience in process improvement and operational efficiency.

Work Conditions:

• Full-time position with occasional overtime as needed.

• Work is typically performed in an office setting within the service department.

• Some physical activity may be required, including moving between service bays and office areas.

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Paid time off and holiday leave.

• Opportunities for professional development and career advancement.

All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.