Services Account Manager
$196.46k - $327.43k per yearKeysight Technologies
Overview
is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more
Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
ResponsibilitiesKeysight’s Global Services organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Canadian region.
This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for post‑sales lifecycle value.
You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and mission‑critical requirements.
Key Responsibilities
Strategic Account Leadership
- Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Canadian region.
- Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
- Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
- Lead executive-level service reviews, QBRs, and long-term service planning discussions.
Sales Growth & Business Development
- Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
- Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services .
- Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
- Negotiate commercial terms, pricing, and service deliverables at expert level.
Customer Relationship Management
- Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
- Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
- Serve as escalation point for critical service events, outage mitigation, or urgent operational support.
Cross-Functional Leadership
- Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
- Collaborate with Legal, Finance, and Operations to structure complex service agreements.
- Lead internal teams during RFPs, contract renewals, and technical solution development.
Required
- 8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
- Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
- Proven ability to manage complex enterprise customers and close multi-year service agreements.
- Strong business acumen in negotiation, commercial structuring, and value-based selling.
- Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.
Preferred
- Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
- Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
- Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
- Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.
Core Competencies
- Strategic account planning and executive communication
- Expert-level negotiation and commercial strategy
- Technical credibility across test engineering and service operations
- Relationship building at all levels
- Problem-solving and escalation management
- Resource coordination across cross-functional teams
- Long-cycle and complex-deal sales execution
Success Indicators
- Annual growth of service contract value and penetration rate
- High customer satisfaction and strong renewal performance
- Increased multi-year service agreements and expanded KeysightCare adoption
- Strong alignment with Sales and Delivery teams to improve customer outcomes
- Development of long-term, strategic service roadmaps with top regional accounts
Pay Range:
CAD $196,460.00 - CAD $327,430.00 Year
***Keysight is an Equal Opportunity Employer.***
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Services Account Manager in Nepean, ON vacancy
- CDS Account Executive CAN The Account Executive is responsible to sell, develop and manage special event programs for client’s that sell their products inside Costco. S/he will... ....For more than 25 years, Club Demonstration Services (CDS) has helped Costco members make...SuggestedLong term contractWork at office
- ...Supervise staff · Train staff · Determine type of services to be offered and implement operational procedures ·... ...complaints or concerns · Provide customer service · Manage events · Plan, organize, direct, control and evaluate daily...SuggestedHourly payPermanent employmentFull timeContract workTemporary workRemote workFlexible hoursNight shiftWeekend workAfternoon shift
$25 - $29 per hour
Junior Accountant Carpet Sense and Flooring Ltd. Location 36 Colonnade Road Nepean, ON Salary 25.00 to 29.00 hourly (To be negotiated) /... ...remotely. Work setting Construction industry Responsibilities: Manage balance sheets and profit/loss statements Ensure accuracy and...SuggestedHourly payFull timeImmediate startRemote work$38 per hour
...mechanical units or components Test and adjust repaired systems to manufacturer's specifications Perform scheduled maintenance service Test and adjust units to specifications Complete reports to record problems and work performed Credentials Certificates,...SuggestedPermanent employmentFull timeApprenticeshipRemote work$50k - $60k per year
...and customer-focused environment where we aim to deliver top-notch service every day. Work Schedule: Monday : Mandatory (10 AM - 6... ...strong background in sales and customer service who can confidently manage showroom operations, work independently, and provide exceptional...SuggestedFull timePart timeCasual workWork at officeMonday to fridayFlexible hoursShift work$80k per year
...activities ~$500 bonus if you refer a candidate who is hired ~ Management team attentive to employee needs ~ Advanced technological... ...CAS Financement met son expertise en programmes de crédit au service de ses clients, depuis l'obtention d'un financement automobile...RemplacementPermanent employmentFull timeCasual workWork at officeMonday to friday10 hours per weekDay shiftAfternoon shift$17.6 per hour
...vacancy. We are looking for a Member Services Representative to join our team! This position... ...payment amounts. Assist the Club Manager in counting out the drawer as needed. Facilitate needed updates to members accounts. Respond to member questions and concerns...Hourly payPart timeShift work$159k - $239k per year
...simulation and analysis solutions, and design services. We partner closely with our customers... ...down to whether someone was actually managing the work or just tracking it. You are that... ...know what good looks like when a project manager is trying to wrangle a complex deliverable...Shift work$36 per hour
Customer Service Clerks Supervisor Quick Truck Lube Location Napanee, ON Salary 36.00 hourly / 30 to 43 hours per week Full time Early morning, Morning, Day, Evening, On call Starts as soon as possible Benefits: Health benefits, Financial benefits Languages English...Hourly payFull timeImmediate startRemote workAfternoon shiftEarly shift$75k - $85k per year
$75,000 – $85,000 a year - Office Full-time Flynn Group of Companies is seeking a Roofing Service Account Manager to join our Ottawa branch. This is a relationship-driven, client-facing role ideal for someone who thrives in sales, enjoys building long-term partnerships...Long term contractFull timeFor contractorsSummer holidayWork at officeLocal areaMonday to fridayFlexible hours$39.5k - $60.5k per year
...The Opportunity The Ottawa Senators are seeking an energetic, partner-focused professional to join us as an Account Manager, Ticket Sales & Service . This is an excellent opportunity to join an NHL franchise in a client facing position which will allow the candidate to...Full timeLocal areaNight shiftWeekend work$75k - $85k per year
$75,000 – $85,000 a year - Office Full-time Flynn Group of Companies is seeking a Roofing Service Account Manager to join our Ottawa branch. This is a relationship-driven, client-facing role ideal for someone who thrives in sales, enjoys building long-term partnerships...Long term contractFull timeSummer holidayWork at officeLocal areaMonday to fridayFlexible hours$90k - $115k per year
...Taggart Realty Management Job Title: Accounting Manager Company: Taggart Realty Management Reports... ...function. The role manages property accountants and the accounts payable clerk and is... ...managing relationships with external service providers including insurers,...Full timeWork at office$70k - $100k per year
...ACCOUNT MANAGER This posting is for an existing vacancy. While applications are being accepted from candidates across multiple geographic... ...opportunities, and ensuring clients receive responsive, reliable service. This role also includes a targeted new-customer development...Remote jobOngoing contractLong term contractFull timeContract workInternshipFlexible hours- ...Account Manager Commercial Roofing, Service Ottawa, ON Full time with Great benefits ! This position will be based out of our Ottawa location, reporting to the Service Manager . A Day in the Life · Help grow and build our Roofing Service business ·...Full timeContract workLocal area
- ...Job Description As the client’s key point of contact, the Account Manager fosters a strong relationship built on trust with both the client... ...working with large complex clients delivering annual service revenues in excess of $2MM each ~ Experience with site development...Full timeCasual workInternshipImmediate startRemote work
$55k - $65k per year
...strategic guidance. Responsibilities: Strategic Account Management - Own client relationships and serve as the primary point of... ...expansion opportunities within existing accounts. Propose new services or campaign enhancements that support client business objectives...Full timeWork at officeLocal areaWorldwide- ...Your Future Team: IBW provides outstanding service across the board by developing and building the strongest team in the surveying... ...surveying business in the Greater Ottawa Area. The Account Manager is responsible for Quoting, Project Manager mentorship and Business...Full timeInternshipLocal areaFlexible hours
$80k - $90k per year
...At Flynn, it's not just a job, it's a career National Account Manager Ottawa, ON Employment Type: Office, Salaried, Full-Time... ...national clients, ensuring a high level of customer satisfaction and service delivery. Conduct client meetings, presentations, and...Full timeFor contractorsWork at officeLocal areaRemote work$85k - $95k per year
...We provide high-volume transactional and marketing email relay services to businesses worldwide, ensuring their critical... ...seeking a highly skilled, client-focused, and commercially-savvy Account Manager based in the Ottawa area to own the strategic, commercial, and...Full timeContract workImmediate startWorldwide- ...solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology... ...difference, we’d love to hear from you. The Role The Senior Manager, Accounting is responsible for overseeing the company’s financial...Full timeInternship
$76k - $114k per year
...MANAGER, CORPORATE ACCOUNTING INVEST OTTAWA – OPERATIONS The Manager, Corporate Accounting plays... ...the accounting department, including accounts payable, accounts receivable, fixed assets... ...packages Liaise with shared services department leaders on annual budgets...Full timeWork at office$71k - $87k per year
...Summary Location: Remote from Ottawa, Canada The Regional Account Manager (RAM) Exteriors and Outdoor Living, reports to the District... ...feedback into internal recommendations for product, pricing, service, or process improvements. Maintain account profiles, activity...Long term contractFor contractorsLocal areaRemote work- ...Discretionary bonus program The Role The Service Manager is responsible for the overall planning... ...expectations, managing performance and accountability, addressing employee concerns, and... ...the customer. Work closely with Account Management team to identify new opportunities...Long term contractRemplacementFull timeContract workTemporary workApprenticeshipWork at officeLocal areaNight shift
$85k per year
...Description Account Manager (Maternity Leave - 12 months) The Opportunity The Account Manager is responsible for owning the relationship... ...understanding of our clients’ goals ensuring product and service alignment. They will have a natural ability to identify...Full timeContract workTemporary workWorldwide- ...Account Manager Reports To: General Manager Smith Induspac (Ottawa) Type: Full-Time Permanent Location: Ontario – 401 Corridor (ideally based in the Kingston area) Territory: Central and Eastern Ontario, including the 401 corridor About the Opportunity...Long term contractPermanent employmentFull timeWork at officeLocal area
Smith-Induspac Ottawa
Ottawa, ON1 day ago - ...at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming shopping... ...policies and government regulations to ensure a compliant and accountable team environment. Champion all Safe Food Handling and...Full timeWork at officeLocal areaWork from homeHome officeAfternoon shift
$86.9k - $103.2k per year
Esri Canada Limited Esri Canada has an exceptional opportunity for an Account Manager to join our Federal Sector Services department. Reporting to the District Manager of Defence, the Account Manager, Defence is responsible for independently managing an assigned portfolio of...Long term contractFull timeSummer workInternshipWork at officeRemote workWork from home- ...\\ · Solicit referrals from existing accounts \\\ \\ · Assist in resolving any problems... ...client needs \\\ \\ · Assist Account Managers with the closing of prospective accounts... ...have over 4 years of commercial account management (Real Estate) in a bank \\\ \\ - Must...Full timeFor contractorsWork at office
$85k - $105k per year
...of care. The Opportunity We’re looking for a Manager, Procure-to-Pay & AP Transformation to lead our Accounts Payable team and build reliable, automated... ...benefits package with customizable coverage, paramedical services, and an HSA. Fullscript discounts to save on high...Full timeRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Services Account Manager. Be the first to apply!
Related searches
- member service manager Nepean, ON
- service manager Nepean, ON
- assistant service manager Nepean, ON
- automotive service manager Nepean, ON
- data services manager Nepean, ON
- environmental services manager Nepean, ON
- director shared services
- coordonnateur service à la clientèle
- member service manager
- service manager