Senior Business Analyst (Computer Services Officer 4)

Competition # : 49214

Department: Cyber Security & Digital Solutions

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 23-Jul-26 (Applications are accepted until 11:59 PM Atlantic Time)

At CSDS, we prioritize people - both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs and anticipate tomorrow’s challenges.

About Our Opportunity

Reporting to the Manager, Service Excellence, the Senior Business Analyst leads planning, evaluation, and implementation activities in support of our mandate for continuous service improvement. This position also supports the development, implementation, and administration of the incident management process to ensure the prompt restoration of IT services, including leading the end-to-end management of IT incidents and major incidents to minimize business impact and restore services as quickly as possible.

The role coordinates cross-functional technical teams, manages escalations, facilitates stakeholder communications, ensures timely resolution of service disruptions, and conducts post-incident reviews. The analyst also acts as a bridge between and across IT organization teams to ensure services align with defined technology solutions and business needs.

This position requires a leadership role in identifying IT problems, recommending solutions, and supporting the implementation of business process improvement initiatives to achieve operational efficiencies, program savings, improved client service, and the attainment of strategic goals.

Qualifications And Experience

To be successful in this role, you will have a Bachelor of Science in Computer Science plus a minimum of five (5) years’ experience or graduation from a recognized Information Technology program plus five (5) years and six (6) months experience, or an equivalent.

Your Ability To

• Identify and manage service improvement opportunities to enhance service delivery with a focus on meeting client needs; lead continual service improvement plans.
• Manage aspects of incident management and related initiatives, including the planning and organization of a broad range of complex business enablement activities involving some uncertainty and requiring the formulation and adjustment of strategies or approaches.
• Guide effective and efficient resolution of incidents resulting in improved recovery time of business operations.
• Conduct and document analysis for trending and reporting to all levels of leadership.
• Mentor, inspire and educate colleagues in the business analysis discipline.
• Provide sound judgement and have strong analytical skills to determine system requirements, evaluate alternatives and provide sound solutions to client business problem
• Demonstrate exceptional communication skills and political acuity

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

You Have Experience In

• Forming and growing relationships to build trust and collaboration between colleagues, internal/external partners
• Internet-era practices, and the ability to effectively engage with multidisciplinary teams to achieve business/policy outcomes
• Working in a complex multi-dimensional organization with varied need for technology solutions
• Providing and receiving highly complex, sensitive and contentious information in situations requiring highly developed interpersonal skills including empathy, persuasion, negotiation and tact.
• Planning, facilitating and leading workshops with internal and external participants and facilitate decision making with the business, departmental management, and external vendors (where appropriate).
• Strong negotiation and facilitation skills, be well organized and able to exercise sound judgment under pressure. You must also possess team leadership experience.
• Knowledge and experience of ITIL processes and standards to implement use and apply these is required for this role.

The Following Are Considered Assets For This Role

• ITIL certification
• Professional Business Analyst Certification
• Knowledge of established IT strategies, policies and procedures of the Government of Nova Scotia to link these with customer requirements.

This position will include rotational 24-hour on-call duties.

We recognize that everyone brings different skills and experiences to the table and that not everyone “checks all the boxes”. We encourage you to apply anyway! Tell us why you’re the right fit for the job.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

There is one 18 month TERM employment opportunity and one Temporary opportunity with an anticipated end date of December 31, 2026. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A Dynamic, client-focused office environment where service excellence and teamwork are our focus.

Pay Grade: PR 17

Salary Range: $3,410.48 - $4,005.58 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at View email address on ca.workus.org.

This Is a Bargaining Unit Position Initially Restricted To Current Civil Service Employees Represented By The Nova Scotia Government Employees Union (NSGEU). If Applying From Outside a Government Office, Employees Must Apply Correctly Via This Link

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to ***email_hidden***.