Salesforce Administrator

Job Responsibility:

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

This position is hybrid and open to candidates who have their residence in Montreal, Canada

We are currently looking for an experienced Salesforce professional to join our growing Business Systems Team. The Salesforce Administrator will take on a hybrid role by participating in day-to-day Salesforce activities to support on-going configuration and provide end-user support. Additionally, the role will require collaborating with various teams to enhance system functionality to meet business requirements. This role is ideally suited for someone who combines a strong background with hands-on configuration, experience customizing Salesforce in a way that ensures long-term sustainability and growth and development, and has a passion for enabling users through well-managed CRM Systems.

Responsibilities:

• Monitor the Support Queue to provide end-user support and to proactively identify areas of improvement for the CRM.

• Create and manage Custom Fields, Formulas, Validation Rules, Workflows, Users, Permissions, Page Layouts and Flows.

• Support the creation and optimization of List Views, Reports and Dashboards based on team and business requirements.

• Support the Salesforce Team with Smoke testing, Regression testing, QA and UAT.

• Develop and maintain documentation regarding processes, application configuration and technical notes for new features releases.

• Collaborate with Sales Enablement members to translate released features into user-friendly documentation.

• Collaborate with Business System members to support current integrations with Salesforce and ensure smooth business operations; Rootstock, Workday, ServiceNow, Informatica, Marketo and other applications.

• Contribute to the long-term roadmap for the Salesforce Platform and its integration with other internal tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Data Science, Business Management or a related field.

• 3+ years of experience as a Salesforce Administrator.

• Salesforce Administrator Certification (ADM 201) is required.

• Strong understanding of Salesforce best practices and functionality.

• Experience with Sales Cloud and Salesforce Lightning is required.

• Proficient in data management and data migration.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills.

• Ability to work as part of a team and comfortable with the "all-hands on deck" approach when required to support team-members.

• Not afraid to deep-dive into business processes to understand how they can be optimally supported with technology.

Preferred Skills:

• Experience with core Salesforce administrative tasks.

• Strong understanding of Salesforce Declarative solutions.

• Knowledge of third-party integrations and Salesforce AppExchange products.

• Ability to analyze complex business requirements and translate them into technical solutions to produce tangible features.

• Strong analytical skills and ability to troubleshoot issues effectively.

• Experience with data analytics methods, data tools and reporting tools (SOQL, Data Loader, Excel).

• Familiar with some of the latest AI tools and ability to leverage in current day-to-day activities to improve efficiency.

• Bonus: An understanding of Marketing Data and Marketing Automation within Salesforce.

Avis: Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec.

Disclaimer: This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec.

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