Sr. Operations Analyst - Application Coordinator, Banking Applications (Toronto)

What is the Opportunity?

The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. You'll coordinate system changes, oversee implementations, and troubleshoot escalated issues to ensure continuous operational excellence. This candidate should be able to apply innovative approaches to complex challenges when issues arise.

What Will You Do

• Coordinate application implementations and maintain process compliance
• Triage and route issues between Application Support and Service Providers
• Applies innovative approaches to complex challenges and willing to take on project work
• Drive operational improvements aligned with strategic initiatives through informed decision‑making
• Authorize production application changes via ServiceNow and batch job scheduling via OMS
• Assist with resolving batch issues bottlenecks and repeat failures in job flows on Z/OS
• Escalate critical issues to partners and management, ensuring timely resolution
• Propose innovative solutions and alternative approaches to meet client needs
• Provide after‑hours on‑call coverage
• Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner
• Review all errors application teams and recommend permanent solutions to avoid a reoccurrence and identify the potential impact to the bank
• Provide directions to applications on change management regulations and assist with issues
• Maintain online documentation where applicable and other assigned projects when required

What do you need to succeed? Must have

• Undergraduate degree with IT background ideally with change management experience in complex programs with high frequency of requests and multiple priorities
• Proficient with relevant tools (Mainframe, Service Now)
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project
• Knowledge of applications currently hosted on Mainframe
• Deadline‑driven and results‑oriented; able to meet consistently high‑quality standards while handling a variety of tasks and deadlines simultaneously
• Strong organizational and time management capabilities and ability to host meetings with clear communication
• Able to work in a 7x24x365 environment and ability to work on site
• Identifies issues before they escalate and find creative solutions to minimize impact
• Maintains a master calendar of app changes, tracks deliverables/gaps when issues arise, and flags risks early

Nice‑to‑Have

• Experience with Job Control Language (JCL) environments and mainframe computing
• Programming/coding experience: COBOL, REXX, Angular, React/Vue.js, VBA (macros), C#, C++, Node.js, Active Directory, Elastic Search, Windows Servers etc.
• Postsecondary degree with a major in Computer Science, Engineering, or Technology
• Experience working rotating shifts

What's in it for you?

A comprehensive Total Rewards Program including bonuses and versatile benefits, competitive compensation and stock where applicable. Leaders who support your development through coaching and managing opportunities, ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high‑performing team. An advanced training program in mainframe financial IT services.

Job Skills

• Active Learning
• Adaptability
• Business Appraisals
• Critical Thinking
• Customer Service
• Decision Making
• Effectiveness Measurement
• Operational Delivery
• Process Improvements

Location: RBC Centre, 155 Wellington St W, Toronto, Canada. Work hours: 37.5 hours per week. Employment type: Full time. Platform: Technology and Operations. Pay type: Salaried.