Integration Analyst (Toronto)

Overview

Join us as we change healthcare for the better. OceanMD, a WELLSTAR Company, is the leading provider of EMR‑integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week.

Our digital healthcare solutions empower patients and physicians to overcome barriers that prevent timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records.

We are hiring an Integration Analyst who reports to the VP, Product & Interoperability. The role is full‑time, hybrid, and requires 3 days per week on‑site in our midtown Toronto office.

Responsibilities

• Primary point of contact for support tickets; troubleshoot issues and provide solutions to public‑sector clients and technology partners integrating with our HL7 FHIR‑based solutions.
• Apply technical, code‑level expertise to support FHIR APIs, address technical inquiries, troubleshoot errors, identify gaps or bugs, and review partner payloads.
• Champion best practices, ensure adherence to standards, and maintain comprehensive technical documentation.
• Respond to technical questions from integrators and provide support and guidance as needed.
• Troubleshoot integration errors experienced by partners and dive into our product codebase to identify root causes.
• Recommend core product improvements or better instrumentation and error reporting.
• Collaborate with internal stakeholders to develop and maintain technical documentation, including user guides, training materials, sample code, and technical specifications.
• Build relationships with integrating partners through meetings and periodic outreach to deepen understanding of their product and Ocean integration.
• Stay up to date on digital health integration industry trends and best practices.
• Identify opportunities to improve the performance, reliability, and scalability of our HL7 FHIR‑based software.

Qualifications

• Technical background: client‑facing technical support desk or software development/support experience, including knowledge of REST API design principles and authorization and authentication frameworks.
• Experience writing technical documentation.
• Exposure to technology within the healthcare industry and familiarity with HL7 FHIR standards and specifications.
• Strong communication and conflict‑management skills; ability to translate technical instructions for a non‑technical audience.
• Empathetic, responsive to client needs, and able to prioritize issues to meet deadlines.
• Excellent problem‑solving and analytical skills; natural curiosity and critical thinking.
• Comfortable working in a dynamic, multi‑priority environment.

Compensation

The salary range for this position starts at $86,000, has a midpoint of $100,000, and a maximum of $118,000. The salary will be determined based on experience, qualifications, skills, and the organization’s needs.

EEO Statement

OceanMD is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success.