Customer Service (Calgary)

Launch Your Career!

Thank you for your interest in Microhard Systems. As a dynamic and growing company, we seek new employees who are ambitious and able! If you are looking for a career opportunity in a fast paced wireless company, please submit a resume! Microhard offers Competitive Salary, Medical and Dental Health Care Benefits, and professional development opportunities.

Microhard is a wireless communications company, which specializes in the design, manufacture, and sales of wireless communication modems including LTE wireless communication devices. Microhard Systems has undergone tremendous growth. This is your chance to work with the latest wireless communication technology and participate in the exciting growth opportunities.

Please Send Your Resume By Email Only

E-mail: ***email_hidden***

Sales Engineer (USA)

Microhard Systems is looking for a driven individual in a Technical Sales / Account Manager position for our offices in the USA. The successful candidate must possess an Engineering Degree or Computer Science Degree. The individual must participate in the identification and qualification of sales opportunities both on an OEM and End user level. In this position the candidate is responsible for outbound & inbound sales activity and is accountable for developing and supporting revenue growth in assigned territories or accounts by identifying/closing new business, managing existing business and enhancing sales.

Duties

• Identify, manage, and grow new prospects
• Call domestic and international customers to explain products and discuss applications
• Support customer OEM integration and applications
• Generate leads from tradeshows, advertising, and referrals
• Communicate with a variety of customer ranging from large corporations to defense contractors
• Identify, Develop and manage OEM and VAR sales channels
• Travel to Canadian and US customers and Tradeshows Exhibitions

Qualifications

• MUST POSSESS DRIVE
• Strong communications skills are required
• Able to learn and understand wireless data communications and the markets in which our products are sold
• Able to work unsupervised to acquire new leads, maintain current customers, and handle incoming sales leads
• Well organized, motivated, outgoing positive personality is required
• Basic Computer skills are required
• Possess a Degree in Engineering or Computer Science

Please email your resume to the attention of Human Resources (Subject “SalesEngineer0319”):

***email_hidden***

Support Engineer (USA)

We are seeking a Technical Support Specialist for our USA office. We pride ourselves on providing high quality and timely customer support. We are looking for an individual with an eagerness and willingness to learn about our LTE wireless products and provide top-notch support to our customers worldwide. The successful candidate must possess strong communication skills – particularly listening skills – paying attention to detail, working through support issues with a sense of urgency, and have a team attitude.

Duties

• Minimum 2-3 years of experience in a similar end user services support role
• Support LTE modem routers and IoT applications
• Accept and resolve incoming support issues from customers
• Provide technical support to internal customers and Wireless Carriers
• Occasionally travel to customer locations to optimize system performance
• Document and update customer issues

Qualifications

• Post-Secondary Education in Computer Science or Electronics Engineering
• CCNA certification is a plus
• Solid understanding of networking is essential

Please email your resume to the attention of Human Resources (Subject “SupportEngineer0319”):

***email_hidden***

Firmware Engineer (USA)

Microhard has a position open for a Senior Firmware Engineer to join our R&D team at our USA office. The successful candidate(s) will be responsible for Kernel and Application inside embedded Linux OS. This will include the design of Broadband and LTE routers. The candidate(s) must possess strong communications skills, careful attention to detail and a team-oriented attitude.

Duties

• Design, write and test Firmware for 3G and LTE modem routers
• Develop in Linux Embedded Networking Applications
• Develop and write M2M applications in embedded systems
• Maintain and enhance embedded Firewall and VPN functions in Wireless Routers
• Create well-documented, reusable and tested modules
• Support firmware on existing projects

Qualifications

• Post-Secondary Education in Computer Science or Electronics Engineering
• CCNA certification a plus
• Minimum of 5+ years of experience as a embedded firmware/software engineer
• Solid understanding of VPN and other Secure tunneling Protocols
• Understanding of and having a background in electronics is essential
• Must have a range of experience on IP protocols and Devices such as Ethernet devices, routers, and networking

Please email your resume to the attention of Human Resources (Subject “FirmwareEngineer0319”):

***email_hidden***

Firmware Developer (Calgary)

Microhard has a position open for a Senior Firmware Developer to join our R&D team at our Calgary, Canada office. The successful candidate(s) will be responsible for Kernel and Application inside embedded Linux OS. This will include the design of Broadband and LTE routers. The candidate(s) must possess strong communications skills, careful attention to detail and a team-oriented attitude.

Duties

• Design, write and test Firmware for LTE modem routers
• Develop in Linux Embedded Networking Applications
• Develop and write M2M & IoT applications in embedded systems
• Maintain and enhance embedded Firewall and VPN functions in Wireless Routers
• Create well-documented, reusable and tested modules
• Support firmware on existing projects

Qualifications

• Post-Secondary Education in Computer Science or Electronics Engineering
• CCNA certification a plus
• Minimum of 5+ years of experience as a embedded firmware/software engineer
• Solid understanding of VPN and other Secure tunneling Protocols
• Understanding of and having a background in electronics is essential
• Must have a range of experience on IP protocols and Devices such as Ethernet devices, routers, and networking

Please email your resume to the attention of Human Resources (Subject “FirmwareDev0419”):

***email_hidden***

Software Developer (Calgary)

Microhard has a position open for a Senior Software/Firmware Developer to join our R&D team at our Calgary, Canada office. The successful candidate will be responsible for the design, verification, and release of Software & firmware for various projects. This will include the design of software and/or firmware for Broadband and LTE routers. The candidate(s) must possess strong communication skills, careful attention to detail and a team-oriented attitude.

Duties

• Design, write and test Software & Firmware for LTE modems
• Develop and write M2M & IoT applications for embedded systems
• Plan, design, develop, debug, and commission software projects
• Create well-documented, reusable and tested modules
• Support software/firmware on existing projects

Qualifications

• Post-Secondary Education in Computer Science or Electronics Engineering
• CCNA certification a plus
• Minimum of 5+ years of experience as a embedded firmware/software engineer
• Solid understanding of VPN and other Secure tunneling Protocols
• Understanding of and having a background in electronics is essential
• Must have a range of experience on IP protocols and Devices such as Ethernet devices, routing, switching and networking

Please email your resume to the attention of Human Resources (Subject “SoftwareDev0419”):

***email_hidden***

Technical Support Specialist (Calgary)

We are seeking a Technical Support Specialist for our Calgary office. We pride ourselves on providing high quality and timely customer support. We are looking for an individual with an eagerness and willingness to learn about our LTE wireless products and provide top-notch support to our customers worldwide. The successful candidate must possess strong communication skills – particularly listening skills – paying attention to detail, working through support issues with a sense of urgency, and have a team attitude.

Duties

• Minimum 2-3 years of experience in a similar end user services support role
• Support LTE modem routers and IoT applications
• Accept and resolve incoming support issues from customers
• Provide technical support to internal customers and Wireless Carriers
• Maintain technical support section of our website
• Occasionally travel to customer locations to optimize system performance
• Document and update customer issues

Qualifications

• Post-Secondary Education in Computer Science or Electronics Engineering
• CCNA certification is a plus
• Solid understanding of networking is essential

Please email your resume to the attention of Human Resources (Subject “TEC1019”):

***email_hidden***

Office Assistant/Receptionist (Calgary)

Receptionist Responsibilities

• Answer/screen all incoming calls
• Greeting clients and offering hospitality as required
• General Admin: filing, couriers, mail, faxing
• Data entry and preparing documents for shipping
• Assisting in collecting, recording and processing time sheets
• Tracking and informing employees of missing time sheets
• Scanning of documents into PDF
• Maintain general area neatness in reception, boardroom and kitchen

Office Assistant Responsibilities

• General administrative support as required by staff
• Process job orders, maintain databases and run reports
• Pack and ship orders when requested
• Purchase and maintain an inventory of office supplies
• Mail-out sales materials as directed
• Internet research
• Make all necessary travel arrangements for senior management, sales and marketing staff
• Arrange travel visas and inoculations as required
• Assist in the preparation for trade shows, with the shipping and coordination, and with the repatriation of the tradeshow materials

Skills and Qualifications

• Capable of multi-tasking
• Strong organizational skills
• Strong team player
• Strong verbal and written communication skills
• Ability to use computer proficiently (skills of MS Word, Excel, email and Internet searching required)
• Adaptable to a fast-paced work environment
• Punctuality and reliability are a must
• Professional appearance, business casual
• Own vehicle and have credit card

Education/Experience

• Minimum high school diploma
• Work experience in a reception or service oriented role is preferred

Please email your resume to the attention of Human Resources (Subject “OAM1019”):

***email_hidden***

Customer Service (Calgary)

Responsibilities

• Communicate with Customers locally and internationally
• Provide Quotations and follow up on customers
• Deal with Leads and accounts on an individual basis
• Communicate with a variety of customers ranging from large corporations to Defense Contractors

Skills and Qualifications

• Strong communications skills are required
• Able to learn and understand wireless data communications and the markets in which our products are sold
• Able to work unsupervised to maintain relationships with customers
• Well organized, motivated, outgoing positive personality is required
• Basic Computer skills are required

Education/Experience

• Two years of Post Secondary Education in automation, electronics, or computers is a plus
• Background in electronics, wireless communication or telecom is a plus
• Prior Customer service experience is preferred

Please email your resume to the attention of Human Resources (Subject “CSR1019”):

***email_hidden***

Regulatory Compliance Tech (Calgary)

We are currently seeking an independent, self-starter with 3-5 years of experience to drive Carrier and Equipment Regulatory Type approvals. This will include UL, FCC, IC, CE, PTRCB, and Carrier certifications with wireless for 4G and 5G equipment.

Responsibilities

• Work with Test Labs to drive products through certification for FCC, IC, CE and PTCRB.
• Work with Verizon, AT&T to drive 4G and 5G through product certifications.
• Work with CSA and UL to drive product testing through UL standards.
• Support Wireless Carriers and Engineering to perform various tests on wireless products.
• Manage, document and control certification projects.

Skills and Qualifications

• 3 years or more of previous experience with FCC / IC / PTCRB Certification.
• Degree or diploma in electronics or 4 years of practical relevant experience in Electronics or product certification Knowledge of lEC based safety standards: IEC/EN/UL 60601-1, and EN 60601-2-52 and the ability to maintain necessary technical and certification files for agency review and approval.
• Ability to communicate well in English.
• Some Travel Required as needed (USA / Asia - post Covid) to work in test labs.

Please email your resume to the attention of Human Resources (Subject “RegulatoryComplianceTech-0421”):

***email_hidden***