Lead Customer Service Advisor

Job Responsibility:

ArrKann Trailer & R.V. Centre, an award winning dealership is looking for a Service Advisor to join our growing team! Our employees enjoy an exciting environment with abundant opportunities for personal and professional development. The successful candidate must be available to work evenings and Saturdays, but never Sundays!

Key Responsibilities:

• Service Processes: Effectively facilitate the company's service process by following the established procedures in ways which meet or exceed customer and company expectations.

• Accurately transfer customer service needs to the work order by professionally greeting, listening to and communicating with the customer in a way that builds trust and confidence.
• Effectively keep customers informed and updated on the repair status of their unit
• Verify quality control is complete and arrange for delivery to the customer

• Service Sales: Optimize service profitability to help sustain and strengthen dealership prosperity.

• Inform customers of all charges on the repair order
• Meet or exceed individual service sales goals by selling additional service/maintenance, parts and accessories.

Other duties as required