Customer Support Representative/Tech Support

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.
Strive to employ AGAT’s mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries
Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls
Manage customer expectations with respect to all aspects of the work orders in-house by:
Proactively informing clients when delays with TAT arise in the lab
Providing recommendations to management team regarding additional packages/report formats based on customers’ requests
Coordinating with Lab and other operations regarding client projects and reanalysis
Effectively communicating the status of projects and updates in the laboratory to clients
Participate in team training and development
confident telephone communications essential
customer rapport building skills are essential
Attention to detail for routine tasks and commitment to quality standards
Previous Customer Service experience and team-oriented focus is essential
At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:
Comprehensive health, dental, and vision care.
Paid vacation and flexible sick time.
Employee Assistance Program (EAP).
Long-term disability and life insurance.
AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.
We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy:
At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.
Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.
Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
Inclusion and Diversity:
AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.