Inscrivez-vous pour accéder à toutes les fonctionnalités de notre service.
  • Recherche d'offres d'emploi
  • Favoris
  • Créer un CV
    Nouveau
  • Salaires
  • Souscriptions

Customer Service Representative

Temps plein

Durabuilt Windows & Doors

Our values are at the core of everything we do!

  • Innovative. Think ahead to stay ahead.
  • Driver. Stay hungry and act with urgency.
  • Ownership. No excuses. 100% accountability.
  • Caring. For employees, partners and community.
  • Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Objective of Position

Act as a liaison between customers and the company. Assist with complaints, orders, errors, account questions, billing, cancellations, and other inquiries.

Accountabilities

50% - Customer Service

  • Act as the main point of contact for all customer service inquires.
  • Address customer and homeowner warranty and non-warranty questions and concerns daily via email, phone, and Connect You.
  • Document quality cases and ensure resolution with Corporate Business Units.
  • Manage and develop chargeable service opportunities.
  • Take payment information and other pertinent information such as address and phone numbers.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.
  • Educate customers in solving service concerns over the phone when possible.
  • Create quotes for chargeable service items and collect payments.
  • Address customer and team member communication in a timely and professional manner.
  • Collaborate with internal business partners and departments.
  • Participate in training and development activities to expand product/industry knowledge.

50 % - Administration

  • Fully educated on Sales Force / CX / Field Service Lightning processes and systems to support service.
  • Administration of service concerns from cases, to order creation, to ordering of parts, scheduling, and management of Service Module.
  • Responsible for scheduling service appointments pre- and post-possession.
  • Differentiate service issues into chargeable warranty and non-warranty items.
  • Interact with CX Manager with performance management of all outstanding service work orders.
  • Work with accounts department to create invoices upon job completion.
  • Provide support to service as required by customer demand.

Competencies

Ability to multitask, organize your time, meet multiple deadlines, and assimilate new information quickly.

  • Strong attention to detail and follow up skills to ensure information is complete and accurate.
  • Troubleshooting abilities to analyze problems and provide solutions.
  • The ability to handle and resolve escalated inquiries and issues.
  • Communicate effectively in English both verbal and written.
  • High comfort level working in a fast-paced team environment that is constantly changing.
  • Proactive and able to assimilate new information quickly.
  • Ability to work independently, require little day-to-day oversight and work as part of a team.

Education

  • High School Diploma OR GED.

Experience / Capabilities

  • 2+ years’ customer service experience.
  • Call center experience is an asset.
  • Equivalent experience will be considered.
  • Mechanically inclined.
  • Communicate effectively in English both verbal and written.
  • Troubleshooting abilities to analyze problems and provide solutions.
  • Ability to multitask, organize your time and meet multiple deadlines.
  • The ability to handle and resolve escalated inquiries and issues.
  • High comfort level working in a fast-paced team environment that is constantly changing.
  • Proactive and able to assimilate new information quickly.
  • Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs.
  • Intermediate to advanced proficiency in computer skills in Outlook, Word, Excel, PowerPoint

Send Us Your Resume

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted.

Thank you for applying!

L'offre d'emploi a été publiée il y a 8 jours
Des emplois similaires qui pourraient vous intéresserBasé sur l'offre Customer Service Representative à Calgary, AB
  • $17.5 par heure

     ...We are looking for a part time Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for your next destination then you have cruised to the right spot! Hertz offers a... 
    Suggéré
    Taux horaire
    Temps partiel
    Le monde entier
    Travail posté

    Hertz

    Calgary, AB
    il y a 1 jour
  •  ...Built on the key principles of safety and service excellence, we offer full-service support...  ...Provide high standards of service to customers in accordance with the Skyservice philosophy...  ...snacks are restocked regularly; Take customer and flight crew orders for goods or services... 
    Suggéré
    Temps plein
    Travail temporaire
    Travail au bureau
    Travail posté

    Skyservice Business Aviation Inc.

    Calgary, AB
    il y a 11 heures
  • $22.5 par heure

     ...reflect our commitment to excellence in both customer experience and employee satisfaction....  ...and Kustomer, our primary customer service applications You’ll collaborate with...  ...our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour... 
    Suggéré
    Taux horaire
    Temps plein
    Travail au bureau
    Travail à distance
    Horaires flexibles
    Équipe de l'après-midi

    Fresh Prep

    Calgary, AB
    il y a 15 jours
  • $18 - $20 par heure

     ...Customer Service Representative — Flex Shift Location: Calgary, AB — Quarry Park Schedule: Full-time, flex shift based on peak demand (Evenings and weekends required as needed) 8AM to 11PM MST and the same for the weekend It will be 4 x 10s shift or 5 x 8s shift... 
    Suggéré
    Taux horaire
    Temps plein
    Horaires flexibles
    Travail posté
    Travail le week-end
    Équipe de l'après-midi

    TAPP Workforce Solutions Inc.

    Calgary, AB
    il y a 16 jours
  •  ..., at David’s Bridal, we empower our customers and our employees to stay true to their...  ...care of them with one of the highest customer service scores in retail! If you are passionately...  ...! The Alterations Customer Service Representative (CSR) is a critical role for the... 
    Suggéré
    Contrat Longue Durée
    Temps plein
    Stage

    David's Bridal

    Calgary, AB
    il y a 6 jours
  •  ...themselves while learning some new skills behind the wheel. The Opportunity: Are you a people person who loves engaging with customers and learning about them? Are you a dynamic person who loves a good challenge and fast paced environment? If so, then your job... 
    Temps partiel

    Speeders Calgary North

    Calgary, AB
    il y a 22 heures
  • $20 - $21.17 par heure

     ...smart and diverse colleagues across 57 countries, delivering services in over 200 countries.   What else does NTT DATA...  ...credit card support and services. The Bilingual Financial Customer Care Service Representative will be a valued member of the Credit Card Contact Centre... 
    Contrat Longue Durée
    Temps plein
    Travail temporaire
    Travail à distance
    Travail à domicile
    Travail posté
    Équipe de l'après-midi

    NTT DATA Services

    Calgary, AB
    il y a 11 heures
  • $17 par heure

     ...Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves...  ...leader. The position As a Customer Service Representative you will be the first point of contact, creating a... 
    Temps plein

    Trail Appliances Ltd.

    Calgary, AB
    il y a 28 jours
  •  ...Staffmax is working with our client to hire a dedicated Customer Service Representative for a 6-month contract. This role involves handling customer interactions with professionalism and care while supporting the company’s reputation for exceptional service. Contract length... 
    Сontrat
    Travail temporaire

    Staffmax Staffing & Recruiting

    Calgary, AB
    Il y a 2 mois
  • $18 - $20 par heure

     ...for a member to add to our close-knit team of individuals in Customer Service in Calgary, AB. We are a hard-working company and are...  ...be the "face" of the Hi-Tech Cabinets & Closets. Our client representative team is essential to the daily success of our company. And their... 
    Taux horaire
    Temps plein
    Travail au bureau
    Lundi au vendredi

    Hi-Tech Cabinets and Closets Inc.

    Calgary, AB
    Il y a 2 mois
  •  ...We are seeking motivated individuals with strong customer service skills to join a well-established supplemental benefits organization that...  ...into new territories, we are looking for dedicated Benefits Representatives who are ambitious, professional, and ready to grow with our... 
    Travail à distance
    Salaire hebdomadaire
    Temps plein

    American Income Life Insurance Company

    Calgary, AB
    Il y a 2 mois
  •  ...Report To: Customer Service Lead Role You are passionate about the western lifestyle and committed to delivering a positive, solution-focused customer experience. As a Customer Service Representative, you support customer inquiries, order issues, returns, delivery concerns... 
    Temps plein
    Travail au bureau
    Travail à distance
    Travail posté
    Équipe de l'après-midi

    Lammle's Western Wear

    Calgary, AB
    il y a 2 jours
  •  ...fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas... 
    Temps partiel
    Horaires flexibles
    Équipe de nuit
    Équipe de l'après-midi
    Équipe du matin

    Indigo Books & Music

    Calgary, AB
    il y a 7 jours
  •  ...Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We... 
    Temps partiel
    Bureau à domicile
    Horaires flexibles
    Équipe de nuit
    Équipe de l'après-midi
    Équipe du matin

    Indigo Books & Music

    Calgary, AB
    il y a 8 jours
  •  ...from home research opportunities that help shape products, services, and user experiences. Role Overview We’re...  ...individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market... 
    Temps partiel
    Travail occasionnel
    Travail à distance
    Travail à domicile
    Horaires flexibles

    ApexFocusGroup

    Calgary, AB
    il y a 22 jours
  •  ...transformational medical technologies and solutions that are shaping a new era of patient care. As the Field Service Representative (FSR), you will be responsible for driving customer satisfaction through service excellence and addressing the daily service repair needs of at least... 
    Temps plein
    Сontrat
    Temps partiel
    Zone locale
    Programme de réinstallation

    GE HealthCare

    Calgary, AB
    il y a 2 jours
  •  ...provider of portable storage solutions, is looking for Inside Service Representatives (Storage Consultant) for our Calgary, AB location. This role...  ...someone with excellent communication skills, a passion for customer service, and a knack for problem-solving. If you are... 
    Temps plein
    Travail occasionnel
    Travail au bureau
    Zone locale
    Lundi au vendredi
    Équipe de jour

    BigSteelBox Corporation

    Calgary, AB
    il y a 5 jours
  • $20 par heure

     ...today.  A day in the life of a Financial Service Representative :  Build strong relationship by welcoming and engaging customers in person, over the phone, and by email....  ...Secure all required information to fulfill customer applications for products and services with... 
    Temps plein
    Commencez aujourd'hui

    easyfinancial

    Calgary, AB
    il y a 8 jours
  •  ...new prospects Call domestic and international customers to explain products and discuss applications Support customer OEM integration and applications Generate...  ...2-3 years of experience in a similar end user services support role Support LTE modem routers and IoT... 
    Temps plein
    Pour les contractants
    Travail occasionnel
    Travail au bureau
    Le monde entier

    Microhard Corporation

    Calgary, AB
    il y a 5 jours
  •  ...Center and use your knowledge of financial services products to help clients with their day-...  ...-day banking needs. As a Client Service Representative, whether it’s answering questions,...  ...Banking, Client Loyalty, Client Service, Customer Experience (CX), Financial Products... 
    Temps plein
    Temps partiel
    Personnel de la banque
    Horaires flexibles
    Équipe de l'après-midi

    CIBC

    Calgary, AB
    il y a 14 jours
  •  ...graduation certificate Tasks Answer written and oral inquiries Answer inquiries and provide information to customers Arrange for billing for services Explain the type and cost of services offered Obtain and examine all relevant information to assess client feedback... 
    Emploi permanent
    Temps plein

    Microserve

    Calgary, AB
    il y a 7 jours
  • $80k par année

     ...Yo, Merlin: Want to sprinkle a little magic into our customer success center? Do you believe that people come first, and that great service is the key to success? If you’re nodding your head, then we should talk. We’ve got a cracking opportunity for you to join our team as... 
    Temps plein
    Travail occasionnel
    Travail au bureau
    Lundi au vendredi
    Horaires flexibles
    2 jours par semaine

    AlgaeCal

    Calgary, AB
    il y a 22 jours
  •  ...PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life At PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork.... 
    Taux horaire
    Salaire hebdomadaire
    Salaire minimum
    Temps plein
    Zone locale
    Recrutement immédiat
    Travail le week-end
    Équipe de l'après-midi

    PetSmart

    Calgary, AB
    il y a 1 jour
  •  ...members and shows care towards the community. We care for our employees and create strong teams in collaborative environments. The Customer Service Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering... 
    Temps plein
    Temps partiel
    Travail au bureau
    Zone locale
    Période d'essai

    Calgary Co-op

    Calgary, AB
    il y a 5 jours
  •  ...Trailer & R.V. Centre, an award winning dealership is looking for a Service Advisor to join our growing team! Our employees enjoy an...  ...following the established procedures in ways which meet or exceed customer and company expectations. Accurately transfer customer service... 
    Temps plein
    Travail le week-end
    Équipe de l'après-midi

    ArrKann Trailer & RV Centre

    Calgary, AB
    il y a 5 jours
  • $69.84k - $114.58k par année

     ...Description Every day, Agilent Field Service Engineers help our customers to solve issues that enable...  ...rewarding work. As a Field Service Representative for Agilent, you will work at a variety...  .... The ability to help with solving customer problems and a commitment to... 
    Temps plein
    Logé Sur Place
    Travail à distance
    Travail posté

    Agilent Technologies

    Calgary, AB
    il y a 26 jours
  • $800 - $1400 par mois

     ...Job Description: Customer service Job responsibilities: 1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues. 2. Assist players in troubleshooting and resolving game-related... 
    Temps plein
    Relocation
    Travail posté
    Équipe de nuit
    Équipe de jour
    Équipe de l'après-midi
    1 jour par semaine

    Little Locusts

    Calgary, AB
    il y a 20 jours
  • $25 - $33 par heure

     ...opportunity for you. We are looking for a motivated and goal oriented candidate for our client in Calgary Job Title: Service Centre Representative This is a full time and hybrid job opportunity on contract. Hours of operation: Mon to Fri - rotational shifts... 
    Temps plein
    Сontrat
    Zone locale
    Lundi au vendredi
    Travail posté
    Poste rotatif

    Randstad

    Calgary, AB
    il y a 2 jours
  • $51k par année

     ...term career opportunity. Candidate's work status must be Permanent Resident or Canadian Citizen. Jeff Cooke Insurance requires a Customer service pro with sales skills and lots of energy to handle reception, administration and client outreach contacts and run our "front of... 
    Contrat Longue Durée
    Emploi permanent
    Temps plein
    Pour les contractants
    Travail au bureau

    Jeff Cooke Insurance Agency Ltd

    Calgary, AB
    il y a 1 jour
  •  ...members and shows care towards the community. We care for our employees and create strong teams in collaborative environments. The Customer Service Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering... 
    Temps plein
    Temps partiel
    Travail au bureau

    Calgary Co-Op

    Calgary, AB
    il y a 2 jours

Voulez-vous recevoir plus d'offres d'emploi ?

S'abonner et recevoir des offres d'emploi similaires à Customer Service Representative. Soyez parmi les premiers à postuler !