Lead Promotions Ambassador (Brand Ambassador & Tour Guide) - 6-Month Contract

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

The Lead Promotions Ambassador serves as a ROM ambassador, interfacing with the public and delivering content both onsite and offsite. This role actively promotes and engages potential visitors with ROM’s collections and special exhibitions, encouraging visitation and membership. The Lead Promotions Ambassador delivers guided experiences to Promotions, Tourism, and Group Sales clients and ROM Members, providing a welcoming experience for visitors of all ages. Additionally, this role supervises other Promotions Ambassadors to ensure successful execution and a positive experience for the audience.

HOW YOU WILL MAKE AN IMPACT

• Energetically execute and deliver onsite and offsite promotional experiences, speaking knowledgeably about the Museum’s key exhibitions and programs.
• Deliver engaging, scripted guided experiences, including guided tours and scavenger hunts, for visitors of all ages.
• Set up and take down signage, activity stations, promotional booths, and other required materials.
• Supervise a team of Promotions Ambassadors, ensuring high-quality service and successful event execution.
• Perform administrative tasks, including research and script editing.

WHAT YOU BRING

• Completion of between one (1) and two (2) years of post-secondary training/education in marketing, education, or a museum-related discipline.
• Minimum of one (1) year of experience working as a Brand Ambassador or Field Representative, including previous supervisory experience.
• Minimum of one (1) year of experience as a tour guide, educator, or in a similar role, with demonstrated ability to lead hour-long guided tours.
• Demonstrated experience in storytelling and delivering engaging presentations. Experience must include presenting to diverse audiences, delivering educational content, and engaging visitors in a meaningful way.
• Effective team leader; energetic, dynamic, and outgoing. Ability to motivate a team. 
• Excellent interpersonal, customer service, conflict resolution, and problem-solving skills.
• Professional appearance and the ability to work independently and in a team.
• Must be available evenings, in addition to mornings and afternoons on weekends.
• Available to attend off-site events in Toronto and the GTA.

WHAT WE OFFER

• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
• And more!

SALARY & TERMS OF EMPLOYMENT

•  START DATE: ASAP
• OPEN DATE: May 15, 2025
• CLOSE DATE: Open until filled
• STATUS: Part-time, contract
• EMPLOYEE GROUP: OPSEU
• EXPECTED COMPENSATION: $29.76 - 34.00
• SCHEDULE: Up to 24 hours weekly
• PROBATIONARY PERIOD: 420 hours or six (6) months
• LOCATION (onsite): Toronto, ON

**This position requires mandatory evening availability and weekend mornings/afternoons.** 

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First-round interview: A 1-hour in-person with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at View email address on royalontariomuseum.applytojob.com for assistance.

ADDITIONAL INFORMATION

• ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
• This posting is for an existing vacancy.

APPLY NOW

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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