Brand Ambassador (Admin)

Job Responsibility:

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

What you'll do

(Etobicoke office)

We are seeking a dynamic and organized individual for an exciting opportunity to join our team as a Brand Ambassador. The ideal candidate will play a pivotal role in creating a welcoming environment, managing the reception desk which includes various office tasks, while providing support to leadership and the marketing team. Key responsibilities include handling guest interactions, coordinating office logistics, assisting with travel arrangements, shipments, customer and coworker experience, event coordination and more. A successful candidate needs to possess strong time management skills, demonstrate flexibility and problem-solving abilities, contributing to the smooth operation of administrative affairs. The role requires excellent communication skills, strong attention to detail and the ability to multitask efficiently in a fast-paced environment while maintaining a professional atmosphere.

Key Roles and Responsibilities:

• Welcome guests with a positive and friendly attitude - issue visitor badges, manage daily parking validation, track guest sign-ins and assist with wifi instructions.
• Manage reception desk - answering phone calls, taking messages, liaise with departments to be central point of contact for all office requirements.
• Receive and send shipments - Handle packages by logging in/out, distribute packages, assist with ordering and set up of food deliveries and catering. Ability to lift boxes as required.
• Maintain common office spaces - coordinate boardroom bookings (ensure room readiness and reset), maintain reception space, meeting rooms, hotel desks, cafeterias and other common spaces to ensure positive and tidy experience for coworkers and visitors.
• Monitor and replenish office, marketing and first aid supplies - organize and maintain supplies and promotional materials, ensuring closets are kept functional, organized and tidy.
• Liaise with building management - utilize the TWM Maintenance Portal for facility management, distribute communications from building management, coordinate additional requirements for building maintenance, identify and report technical issues, liaise with maintenance staff for resolution
• Assist with fire and safety practices.
• Conduct office tours for coworkers and visitors and organize coworker headshots.
• Marketing assistance - support internal events and activities, including volunteer days, support reporting and project management for campaign activities including social, digital, events, conferences and more.
• Executive engagement - book travel arrangements for company executives, including accommodation and travel.
• Submit expense reports, maintain transaction records, and assist with administrative duties.
• Assist with general procurement duties - source and add suppliers, track expenses, open POs and maintain marketing P&Ls.
• Communication - provide regular building and marketing communication updates including maintaining information refresh on Sharepoint (project-specific).
• Provide general support for teams as necessary.

Additional Responsibilities:

• Required to work in the office 5 days per week
• Provide general marketing and promotion support to marketing team as required which may require working evenings or weekends (5-10% of the time).

What you need to succeed

Must-have:

• 2+ years relevant experience in office management, Marketing, Sales, or related activities.
• Strong time management, communication, and flexibility skills.
• Ability to follow instructions and prioritize tasks effectively.
• Friendly communication style with demonstrated attention to detail, a high-standard for excellence and strong written and verbal skills.
• Reliable, deadline-oriented, and innovative organizational skills.
• Advanced problem-solving abilities with demonstrated ability to think on your feet while maintaining a calm and professional demeanor.
• If you are a proactive and resourceful individual with a passion for organization and customer service, we invite you to apply for this exciting opportunity.
• Proven ability to proactively collaborate, build relationships, take initiative, and a passion for customer service.

Nice-to-have:

• Bachelor's degree, preferably in business, marketing, events or project management
• Experience using formal project management tools like Workfront, Trello, Asana etc.
• Experience managing an office building or reception desk

Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.