Customer Support Representative

Chexy Inc.

About Chexy

Chexy is the first payment platform enabling Canadians to earn rewards on their largest monthly expense while also building their credit.

We’re a dynamic startup where you can make a significant impact both internally and in the market. If you thrive in a fast-paced, rapidly changing environment and are passionate about shaping exceptional customer experiences, Chexy is the place for you!

About the Role

We are seeking a driven and people-oriented Customer Support Representative to join the Chexy team. You will be the first point of contact for our users, delivering exceptional support while helping shape the future of our platform. In this role, you will troubleshoot inquiries, provide solutions, and champion customer feedback to help enhance Chexy’s services.

What You’ll Do

Customer Support: Respond to customer inquiries via email and CX platforms like Intercom, ensuring prompt and high-quality resolutions.
Troubleshooting: Clarify customer needs, determine the cause of issues, and provide effective solutions to resolve them.
Platform Expertise: Understand Chexy's products and services inside out to educate users on best practices.
Account Reviews: Monitor flagged accounts for suspicious behaviour and elevate as needed.
Advocate for Client needs: Act as a voice for the customer, collecting feedback and sharing insights with the product team to improve the platform.
Documentation & System Development: Contribute to the development of customer support materials, such as help articles, Standard Operating procedures, and FAQs.
Continuous Improvement: Identify and implement opportunities to enhance the customer experience.
Special Projects: Support strategic initiatives aimed at refining customer engagement and satisfaction.

What We’re Looking For

Proven success in client relationship management.
Strong ability to multitask and meet deadlines in a fast-paced environment.
Exceptional verbal and written communication skills.
Tech-savvy and proficient in tools like Notion, Slack, Google Suite and CX platforms (e.g., Intercom).
Customer-first mindset with a positive, solutions-oriented attitude.
A proactive problem solver who takes initiative and sees tasks through to completion.
Ability to be in the office at our downtown Toronto office 4-5 days a week.
Flexibility to work a variety of rotating shifts, including evenings and weekends.
Availability between:
Monday-Friday: 9:00 AM - 9:00 PM ET
Saturday-Sunday: 9:00 AM - 6:00 PM ET

#J-18808-Ljbffr

Apply

Vacancy posted 13 hours ago

Similar jobs that could be interesting for youBased on the Customer Support Representative in Toronto, ON vacancy

Customer Support Representative
...Description CO2Lift is seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. As a pivotal member of our customer service department, you will be responsible for providing exceptional support to our valued clients by addressing their...
Suggested
Work from home
Flexible hours
Co2lift
Toronto, ON
a month ago
Director of Customer Support
...fast You’ll work on systems used by real customers in production, with direct impact on... ...we build, how we communicate, or how we support each other. We’re a growing company, so... ...Litmus Automation is seeking a Director of Customer Support to lead the strategy, operating model...
Suggested
Full time
Internship
Shift work
Litmus, Llc
Toronto, ON
6 hours ago
Customer Service Representative
...Main purpose of the role The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach. The role requires you to answer questions relating to cargo...
Suggested
Full time
Zim Company
Toronto, ON
6 days ago
Customer Success Representative
$52k - $55k per year
...five consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding... ...across our diverse teams. Job Summary The Customer Success Representative (CSR) is responsible for managing customer accounts,...
Suggested
Full time
Sunpan
Toronto, ON
19 days ago
Customer Service Representative
$18 - $18.5 per hour
...its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional... ...Answer existing and potential customer questions with accuracy and urgency Communication... ...dental benefits Group RRSP program Support for new parents Diverse and inclusive...
Suggested
Full time
Internship
Work at office
Monday to friday
Propel Holdings Career
Toronto, ON
21 days ago
Customer Support Specialist
$60k - $80k per year
...Customer Support Specialist Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support You help families and care partners get the most out of the product that keeps someone they love safe at home. The company We went from a lab in Waterloo...
Full time
Remote work
Work from home
Pontosense
Toronto, ON
22 days ago
Manager, Customer Support
$80k - $130k per year
...Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success Run customer support at a fast-growing senior care technology company, for families and care organizations in 24 countries. The company We went from a lab in Waterloo to 24 countries...
Full time
Remote work
Work from home
Pontosense
Toronto, ON
22 days ago
Customer Support Specialist, Toronto
...Description Hi! I'm Donna , the Support Lead at Modash. I'm looking for a Customer Support Specialist to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know. Background & reason for hiring...
Remote job
Full time
Work from home
Monday to friday
Modash Oü
Toronto, ON
23 days ago
Customer Sales Representative | North York, ON
$70k - $120k per year
...leading brands like Bell Canada to bring their services directly to customers. On a typical day, you meet your team for a huddle at the... ...Learn how to handle objections and close sales Work alongside a supportive, competitive team You’d Be a Great Fit If You: Enjoy...
Hourly pay
Full time
Work at office
Puulse Marketing
Toronto, ON
15 days ago
Technical Support Representative RSEC Team (Canada)
...Title: Technical Support Representative – RSEC Team (Canada) Reports to: Manager, North America Regional Sales Enablement Center Location:... ...this role, you'll provide responsive, technically sound, and customer-focused support to internal and external partners across Canada...
Full time
For contractors
Work at office
Armstrong Fluid Technology
Toronto, ON
1 day ago
Technical Support Representative
...strong client service oriented Technical Support Representative. We encourage innovation and out-of-... ...service is provided to internal customers identifies recurring problems/trends... ...necessary computer and network hardware at customer sites assist System Administrator...
Full time
Work at office
Remote work
Simms & Co.
Toronto, ON
more than 2 months ago
Technical Support Representative
...to help clinics manage their patients. Known for extraordinary customer service and based in Woodbridge, Ontario, Velox Imaging serves customers... ...? What you will do: Spend a part of your day answering support calls and emails that will require you to be able to rock...
Full time
Work at office
Velox Imaging
Toronto, ON
more than 2 months ago
Customer Experience Representative
$50k - $55k per year
...enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture... ...Experiences. THE OPPORTUNITY: The Customer Experience Representative will be responsible for championing our customer experience strategy...
Full time
Work at office
Work from home
Flexible hours
Brc Group Ltd
Toronto, ON
more than 2 months ago
Customer Support Manager - NAM
...making a real difference for our customers. Impact: A strong... ...our mission through product, customer and impact is essential. We protect... ...the Role As a Customer Support Manager within our Customer Support... ...by someone claiming to represent EcoOnline and are unsure whether...
Ecoonline
Toronto, ON
a month ago
Customer Service Representative - Part Time
...Description We are looking for a Customer Service Representative - Part Time who is passionate about food and enjoys working in a fast paced, team environment! Do you have outstanding customer service skills? Are you passionate about the food industry? If...
Part time
Flexible hours
Weekend work
Afternoon shift
Longo'S
Toronto, ON
19 days ago
New Customer Representative
$18 - $18.5 per hour
...its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional... ...Review, verify, and update customer’s loan application to determine eligibility... ...dental benefits Group RRSP program Support for new parents Diverse and inclusive...
Full time
Internship
Work at office
Monday to friday
Propel Holdings Career
Toronto, ON
more than 2 months ago
Customer Care Representative
$60 - $80 per hour
..., Larry Summers , and Jack Dorsey . Position: Customer Service Representatives Type: Contract Compensation: $60–$80/hour... ...interview based on your resume Submit form Resources & Support For details about the interview process and...
Full time
Contract work
Summer work
Immediate start
Remote work
Mercor
Toronto, ON
more than 2 months ago
Customer Support Analyst
...days a week with the flexibility to work from home the remaining days if desired. About the Role FacilityOS is seeking a Customer Support Analyst to join our dynamic and growing team. In this role, you will play a critical part in ensuring a seamless customer experience...
Full time
Work at office
Work from home
2 days per week
FacilityOS
Toronto, ON
a month ago
Customer Support Associate
$23 - $26 per hour
...Greater Toronto Area preferred; open to candidates elsewhere in Ontario Type: Part-time, Casual, Subcontractor Reports to: Customer Support Manager Closing Date: July 24, 2026 About Us We're the team behind Messenger Pigeon, our flagship app used by students/learners...
Hourly pay
Full time
Part time
For subcontractor
Casual work
Shift work
Habitat Learn
Toronto, ON
more than 2 months ago
Customer Experience Representative - Operations
..., and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with... ...you tell; connecting them to our brand. WHAT YOU’LL DO Support the daily operations of the store, before or after the store closes...
Full time
Flexible hours
Night shift
Afternoon shift
Early shift
Indigo Books Llc
Toronto, ON
more than 2 months ago
Customer Services Representative (VDR)
...you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent... ...Role The Customer Services Representative reports directly to the Customer... ...quality technical and operational support to clients and users. This...
Permanent employment
Full time
Work at office
Transperfect
Toronto, ON
more than 2 months ago
Customer Service Representative (CSR)
DuraFast Label Company is looking for a customer service representative to provide support and services to clients. The CSR will answer incoming phone calls, emails, chat messages, and social media posts from customers. We're looking for someone who's friendly and...
Full time
Work at office
Immediate start
Monday to friday
Sector Nine Distribution
Toronto, ON
more than 2 months ago
Customer Success Representative | Betty CA
$55k - $60k per year
...honesty in all aspects. Bring the Olives - we offer premium customer experience. Think Big - we believe in always striving for more... ...inquiries through channels like email and live chat. Support customers by explaining core features and helping them get the most...
Full time
Part time
Casual work
Internship
Bet.ty
Toronto, ON
more than 2 months ago
Customer Support Expert - Fully Remote
$80 - $160 per hour
...include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Support / Success Professionals Type: Contract Compensation: $80–$160/hour Location: Remote Role...
Full time
Contract work
Summer work
Remote work
Mercor
Toronto, ON
a month ago
Bilingual Customer Support Representative
$16.2 - $19.2 per hour
Assist customers in the Driver Assistance Program with delivery of safety services such... ...while providing exceptional customer service. - Supportive Environment: We’re here to help every... ...successfully pass a background check to represent this client. At Working Solutions, we...
Contract work
For contractors
Work from home
Flexible hours
Night shift
Weekend work
Working Solutions
Toronto, ON
more than 2 months ago
TEST 20210608 CER - Customer Experience Representative
...experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life... ...promotions and programs * Connecting with communities by leading and supporting Indigo events with the highest degree of professionalism *...
Full time
Home office
IndigoSB
Toronto, ON
more than 2 months ago
Bilingual Program Administration / Customer Service Representative
...a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our... ...responsible for providing administrative and operational support to our programs and clients while also delivering exceptional...
Full time
Work at office
Cmg Marketing
Toronto, ON
a month ago
Manager, Finance & Strategy, Product Finance - Customer Support
$138.5k - $173k per year
...finance business partnership and strategy at a hyper-growth company. We are looking for a Finance Manager who will help enable our Customer Support operations with efficient & cost-effective strategies to deliver a world-class customer experience on our platform. You will...
Full time
Work at office
Local area
Remote work
Doordash Canada
Toronto, ON
more than 2 months ago
Bilingual Customer Support Coordinator (French/English)
...established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare... ...THE POSITION We’re hiring our next cohort of Bilingual Customer Support Coordinators (CSCs) to join Maple’s Customer Support...
Hourly pay
Full time
Remote work
Flexible hours
Shift work
Weekend work
Afternoon shift
Early shift
Maple
Toronto, ON
more than 2 months ago
Email Support Rep
...and consulting. Job Description As an Email Support Representative at Adastra Corporation, my role is to assist customers by responding to their inquiries through email. provide accurate information, resolve customer concerns, and ensure a positive customer experience...
Full time
Flexible hours
Jobs For Humanity
Toronto, ON
7 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Representative. Be the first to apply!