Website Support Specialist Education/Technology/SaaS Sector
Part-time
Box Clever
Sherwood Park, AB
- Remote job
Applications will be accepted until July 25, or when a candidate is selected.
We’re looking for a detail-oriented and tech-savvy Website Support Specialist to join our growing Rally division. If you enjoy helping users solve problems, thrive on keeping projects organized, and love the idea of working on digital products that make school communications easier, we’d love to hear from you.
About Box Clever Box Clever is an award-winning web design company based in Sherwood Park, Alberta, operating across four specialized divisions. Our Rally division builds websites, apps, and communication software for K–12 school districts and schools. Our products are used by more than 60% of Alberta’s school divisions, and we continue to grow across Canada and into the USA.
Our office in Sherwood Park is bright and open, with a big patio for meetings and nearby trails perfect for a lunch break walk. We work hard to make communication easier for schools—and we have fun doing it.
About the Role As a Website Support Specialist, you’ll play a key role in ensuring our Rally users get the help they need to confidently use our products. You'll be the first point of contact for support requests and will work closely with our account and project teams to deliver an exceptional client experience. You’ll be responsible for website content migration, and will pitch in onboarding new clients and supporting our internal teams with data and research.
This is a part-time hybrid position (20 hours/week) based in Sherwood Park, AB, with a mix of in-office days and optional remote workdays. We prefer a consistent schedule of 4 hours per day, Monday to Friday, during regular office hours. That said, we're flexible on start and end times—we're looking for the right person and can adjust the daily schedule to fit your schedule within our weekday hours.
Ideal start date is Monday, August 18.
Responsibilities
Client Support
- Respond to support requests on our customer support platform and provide friendly, helpful guidance to users
- Escalate technical issues to the appropriate team members when needed
- Maintain and update our Rally knowledge bases
- Track and report on support trends and usage data
Project & Account Support
- Migrate content from old websites into new ones for Rally clients
- Assist account managers with project tasks
- Provide onboarding support for new Rally clients
Sales & Marketing Support
- Conduct research to help the sales and marketing teams better understand our markets and competitors
What You Bring
Essentials
- Strong written and verbal communication skills and a friendly, client-first approach
- Comfortable with digital tools and basic CMS functionality
- Ability to manage multiple tasks and prioritize effectively
- A collaborative spirit and a willingness to learn new things
Bonus Points
- Experience in a help desk, CMS, or web support role
- Familiarity with the K–12 education system
- Knowledge of Help Scout or similar customer support platforms
- A background in web content management or website administration
Interested? We’d love to hear from you! Apply today and help us continue building great digital tools for the people who shape our schools.
Vacancy posted 7 hours ago
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