Assistant Manager - National

Company Description

National at The Well is an all-in-one social destination where food, drinks, and games come together under one roof. Designed for group nights out, celebrations, and spontaneous fun, it blends a lively bar and restaurant with bowling lanes, arcade games, and a high-energy atmosphere.

The menu leans into nostalgic favourites with a modern twist — think shareable snacks, burgers, pizzas, and comfort-driven dishes designed to pair with cocktails, beer, and a good time.

W hat's in it for you?

• Shared gratuities
• Paid vacation, sick, and personal day
• Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
• Dining allowance/ Clothing allowance
• Discounted gym membership
• Access to our employee assistance program 
• Group life and disability insurance 
• 50% dining discount at all O&B restaurants for you and up to three guests
• RRSP matching
• Employee referral program
• Professional development fund
• Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

Job Description

The National Assistant Manager contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service.

The Day to Day:

• Lead

• Effectively manage consistent cooperation and communication between the front and back of house staff.
• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
• Provide instruction for staff members and coach employees to improve learning and enhance performance.
• Delegate appropriate tasks and manage staff workloads.

• Execute

• Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.
• Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs.
• Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.

• Administrate

• Forecast sales to formulate goals and assist employees to meet goals.
• Manage personal promo budget and report any overages to Regional Manager.
• Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.
• Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
• Execute any other tasks required.

Qualifications

• About 3 years’ experience with demonstrated success in a comparable role.
• Advanced knowledge of industry best practices, guest services and food and beverage.
• Strong communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
• Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience successfully executing modern sales strategies.
• Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development.
• Ability to maintain professionalism, control, and composure in difficult and stressful situations.
• Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
• Legally eligible to work in Canada

Additional Information

This is a current vacancy

Salary: 50,000.00 to 54,000.00 / year

AI Disclosure
To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation
Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate