Director of Operations - Western Canada

Overview

This senior leadership role is responsible for overseeing and optimizing multi-site warehouse and logistics operations while driving operational excellence, customer satisfaction, business growth, financial performance, and employee development. The successful candidate will play a key role in shaping operational strategy, supporting business expansion, and ensuring consistent service delivery across multiple facilities.

Key Responsibilities

• Partner with the Executive Leadership Team to develop and execute strategic business initiatives, translating corporate objectives into operational plans and measurable results.
• Provide leadership for the successful startup, integration, and ongoing management of new facilities, including regional and national expansion projects.
• Collaborate with Business Development teams to support customer proposals, pricing strategies, contract negotiations, and service level agreements (SLAs).
• Develop and implement operational strategies that maximize revenue, improve efficiency, and reduce costs while maintaining exceptional service levels.
• Build and maintain strong relationships with key customers, serving as a senior operational contact and supporting business growth initiatives.
• Travel as required to support customer relationships, operational initiatives, and strategic business objectives.
• Establish and maintain operational processes, procedures, and performance standards that align with organizational goals and customer expectations.
• Provide leadership and oversight for multi-site warehouse and logistics operations, ensuring consistent execution and service delivery across all locations.
• Drive a culture of continuous improvement through Lean, Kaizen, and other operational excellence methodologies.
• Monitor operational performance, identify opportunities for improvement, and implement sustainable solutions to enhance productivity, quality, and profitability.
• Oversee operational budgets, financial performance, and P&L accountability across multiple business units or facilities.
• Lead, mentor, and develop operational leadership teams, fostering a culture of accountability, engagement, and professional growth.
• Conduct performance reviews, succession planning, and talent development initiatives to strengthen organizational capability.
• Ensure compliance with all health, safety, regulatory, and company standards while promoting a safe and respectful workplace.

Qualifications

• 10+ years of progressive leadership experience within warehouse, logistics, distribution, or supply chain operations.
• Mandatory experience working within a Third-Party Logistics (3PL) environment.
• Proven success leading multi-site operations and managing large teams through direct and indirect reports.
• Strong understanding of warehouse operations, transportation, inventory management, customer service, and supply chain best practices.
• Demonstrated experience managing operational budgets, KPIs, and full P&L accountability.
• Post‑secondary education in Business, Supply Chain Management, Commerce, Logistics, or a related discipline is preferred.
• Experience leading continuous improvement initiatives using Lean, Kaizen, Six Sigma, or similar methodologies.
• Strong business acumen with the ability to align operational performance with organizational growth objectives.
• Excellent leadership, communication, stakeholder management, and relationship‑building skills.
• Proven ability to lead organizational change, drive operational improvements, and deliver measurable business results.

What You’ll Bring

• A strategic leadership approach combined with strong operational execution capabilities.
• A customer‑centric mindset with a track record of building and maintaining long‑term client partnerships.
• Exceptional problem‑solving, decision‑making, and organizational skills.
• The ability to inspire teams, develop leaders, and create a high‑performance culture.
• A passion for operational excellence, continuous improvement, and business growth.

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.