Director Clinic Operations - Alberta

Entity: WELL Health Clinic Network Inc.

Job Class: Full Time

Job Title: Director Clinic Operations - Alberta

Location: Alberta, Canada (Remote)

Salary Range: $180,000 - $200,000 CAD per annum

About WELL Health Clinic Network

WELL Health Clinic Network is part of WELL Health Technologies, Canada’s largest outpatient medical clinic owner-operator and a leader in digital health. Our network supports physicians and clinic teams with technology-enabled tools, operational expertise, and administrative support so they can focus on delivering high-quality patient care.

Position Summary

The Regional Director is responsible for the operational and financial performance of a portfolio of WELL Health clinics across Alberta. This role provides leadership and strategic oversight to clinic teams and physicians to ensure strong operational performance, financial sustainability, and a high-quality patient experience.

The Regional Director will work closely with physicians and clinic leadership and must have a strong understanding of the Alberta primary care physician compensation models, including fee-for-service and other evolving compensation structures within the province.

This role acts as a key liaison between physicians, clinic managers, and WELL Health’s corporate teams to ensure alignment with organizational standards, regulatory requirements, and strategic growth objectives.

What you will be doing:

Operational Leadership

• Oversee the day-to-day operations of a portfolio of primary care clinics across Alberta.
• Support clinic managers and administrative teams in optimizing clinic workflows, staffing, scheduling, and patient access.
• Ensure clinics operate in alignment with WELL Health’s operational standards, policies, and performance expectations.
• Identify and implement operational improvements to enhance efficiency, patient experience, and physician satisfaction.
• Support the rollout of new initiatives, technologies, and programs across clinics within the region.

Financial Oversight

• Monitor and manage clinic financial performance, including revenue, expenses, and overall profitability.
• Analyze financial reports and operational metrics to identify opportunities for revenue optimization and cost management.
• Support the development of annual budgets and forecasts for clinics within the portfolio.
• Work closely with finance teams to track key performance indicators and drive financial accountability.

Physician & Stakeholder Engagement

• Develop strong relationships with physicians and clinic leadership teams.
• Provide operational guidance and support related to Alberta’s primary care physician compensation models, including fee-for-service billing and related performance metrics.
• Act as a trusted operational partner to physicians and clinic managers to address challenges and identify growth opportunities.
• Collaborate with internal departments including finance, HR, IT, and digital health to support clinic needs.

Compliance & Quality

• Ensure clinics comply with Alberta healthcare regulations, privacy standards, and relevant policies.
• Support quality improvement initiatives and patient safety programs across clinics.
• Maintain awareness of changes to provincial healthcare policies, physician billing structures, and compensation models.

Leadership & Team Development

• Provide leadership, mentorship, and support to clinic managers and administrative teams.
• Foster a culture of collaboration, accountability, and patient-centered care.
• Support recruitment, onboarding, and development of clinic leadership staff where required.

You Have:

Qualifications

• Bachelor’s degree in healthcare administration, Business Administration, or a related field (or equivalent experience).
• 5+ years of experience in healthcare operations leadership, preferably within primary care or multi-site clinic environments.
• Strong knowledge of Alberta’s primary care physician compensation models, including fee-for-service structures.
• Experience managing multiple clinics or a regional portfolio of healthcare operations.
• Demonstrated financial acumen with experience reviewing and managing clinic financial performance.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work in a fast-paced environment while managing multiple priorities.

Preferred Qualifications

• Experience working closely with physicians or physician groups.
• Familiarity with EMR systems and digital health technologies.
• Experience in a multi-clinic network or healthcare organization.

Why Join WELL Health

Join one of Canada’s fastest-growing healthcare organizations.

Work alongside physicians and healthcare leaders to improve patient care delivery.

Play a key role in optimizing clinic performance across a growing network.

Competitive compensation and benefits package.

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

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