Retail Store Manager
Full-time
Brandt Group of Companies
The Retail Store Manager is responsible for leading and overseeing all aspects of Brandt Sports & Entertainments (BSE) retail operations including both brick-and-mortar and e-commerce channels with a focus on delivering exceptional guest experiences, achieving sales and profitability targets, and upholding the integrity of the BSE brand.
Reporting to the Director of Merchandise, the Retail Store Manager plays a key role in driving merchandise strategy, managing daily operations, leading a high-performing retail team, and ensuring that the in-store and online shopping experiences reflect the same energy, pride, and professionalism that define BSEs sports and entertainment brands. Retail Operations & Profitability- Manage all aspects of BSEs retail operations, including the team store, game-day kiosks, and e-commerce platform.
- Ensure store profitability by achieving or exceeding sales goals, managing expenses, and implementing cost-control strategies.
- Oversee daily store operations including opening, closing, cash management, and adherence to all asset protection and loss prevention policies. Guest Experience & Brand Leadership:
- Lead by example to create a guest-first, service-driven culture that reflects BSEs values and enhances fan loyalty.
- Deliver a retail experience that is engaging, approachable, and reflective of the excitement of live sports and entertainment. E-Commerce & Digital Retail: - Oversee BSEs online retail store, ensuring accurate product listings, pricing, photography, and stock availability.
- Coordinate order fulfillment, returns, and shipping logistics to maintain service excellence. Team Leadership & Development: - Recruit, train, and lead a team of retail associates to deliver exceptional service and operational excellence.
- Foster a culture of trust, motivation, and accountability, encouraging collaboration and personal growth.
Vacancy posted 21 days ago
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