Store Manager, Ottawa

Overview

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

At Saje, you’ll connect with a dynamic community and make positive impact. Join our team and grow your career at Saje, alongside the most talented, hard working, and kind-hearted people out there.

The impact you'll make

Reporting to District or Area Manager, the Store Manager (SM) is accountable for leading all aspects of their store’s business. Through attracting, leading and developing Team Members, the SM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our community members with excellent service and spreading global wellness.

While fostering an environment that delivers upon the Company’s Culture and Service ethos, this role balances an operational mindset, strong business acumen, and a people-centric approach to increasing productivity and profitability of the retail business.

The SM is accountable to create annual and quarterly strategies for growing their business, focusing on People, Operations, Visual Merchandising and Community outreach.

Through day to day functions, the Store Manager contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values.

What you'll do

• Attract, hire, and train Team Members who are committed to creating the conditions for financial wellness in our Retail stores
• Engage, develop and retain top talent by leveraging their expertise and unique skillsets
• Ensure that development and succession planning happen at all levels of the tea
• Create and maintain a succession strategy
• Administer mid-year and annual reviews, sets goals, and deliver feedback regularly with direct reports
• Establish and maintain key communication rhythms including Team Meetings, regular connects with Assistant Store Managers, and weekly, monthly and quarterly business updates
• Create annual and quarterly strategic plans to support growth of the business
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, loyalty program growth and labour targets
• Display strong business acumen and analytical skills in order to grow the store business
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
• Cultivate an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience
• Take a proactive and innovative approach to growing the business through test/learn, Greenbook optimization, and strategic community outreach
• Inspire and uplift your peer group through peer coaching, collaboration and by embodying our core values
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness
• Create a team environment where all Team Members consistently experience a sense of belonging and inclusion

We'd love to hear from you if

• You’re comfortable working in a scented environment.
• You're passionate about engaging with Community Members in a personalized, hands-on way—demonstrating how to use products and applying them directly to yourself and to Community Members to create meaningful experiences.
• Leadership disposition - A visionary leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
• Retail experience - Has a deep understanding of the Retail environment; an expert in delivering experiences to community members and have proven sales floor leadership
• Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
• People leader - You've led Retail Team Members before and understand how to inspire a team to achieve resultsCommunity connector - Leverages an entrepreneurial approach to building a brand through relationship building and creating resonant experiences
• Track record of success - Has achieved or exceeded success metrics 90% of the time throughout career; performances reviews are in top echelon; promotions were earned faster than most
• Stamina and positive attitude - Thrives in a challenge; is solutions focused; will see bright side of situations, despite adversity, never gives up
• Never satisfied with the status quo - Understands the need for constant evolution of strategies that fits the needs of our every-changing business
• Wellness persona - You're passionate about wellness and incorporate wellness into your everyday routine
• You are able to have a flexible work schedule with availability on mornings, evenings, weekends and holidays; hours will vary based on business needs.
• You commit to being available each year during the vacation black out period between November 15-January 15.
• You have earned your high school diploma. Due to the complexity of our products and our commitment to a strong learning environment, this role requires a minimum of a high school education.
• Above all, you're passionate about your own wellness journey and believe in the superpower of plants.

Why Saje?

At Saje, we understand that joining a team is an important decision to make. The salary range for this position is from $58,000 - $68,00 CAD annually. Base pay is dependent on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

In addition to your base rate, we offer:

• Health Benefits - comprehensive health, vision, and dental packages
• Paid sick days
• Generous product discount
• Onboarding plan to ensure you’re set up for success
• Employee Assistance Program - 24/7 support, resources, and information available to you and your family
• Paid time off to ensure you're resting & recharging

Note: Incentive programs have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Saje provides equal employment opportunity to all employees and applicants and believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.