Welcome Place Reception and Administration

Job Responsibility:

Burnaby Neighbourhood House is a non-profit organization, offering a wide range of supportive programs and services that address the diverse needs of local residents. Located on the traditional, unceded territories of the Coast Salish Nations. We are a volunteer driven community-funded agency with a unique focus on neighbours supporting neighbours. The role of the Welcome Place Reception and Administration is to create a welcoming and inclusive environment and support the overall administrative functions of the office.

General Duties and Responsibilities:

· Promote Neighbourhood House program philosophy by ensuring programs have the opportunity to interconnect and achieve client integration across program areas.

· Oversee the front reception including answer phone calls, hospitality service, resource and referral services and welcoming place.

· Work with the Volunteer Coordinator to recruit office volunteers.

· Responsible for support, supervision and scheduling of office volunteers.

· Manage a variety of functions order/maintain office/hospitality supplies, billing, inventory management, and shipping and receiving

· Support the Operations Manager for equipment booking, and for internal and external room/hall booking, and updating the team site.

· Assist in scheduling meetings, draft agenda, take minutes, and distribute or post accordingly.

· Membership processing, maintaining accurate membership stats. Assist in inputting, processing and maintaining membership database, statistical records and issuing membership cards as needed

· Receipting of cash and cheques

· Sort incoming and outgoing mail, distribute faxes, filing

· Provide administrative support to management staff where necessary

· Assist with fob/key and alarm code distribution and record keeping

· Types and/or update forms, letters, reports, and memo, assuring accuracy

· Perform other relevant duties as required

Qualifications:

· Degree or diploma in business administration or equivalent work/education experience.

· Excellent cross-cultural communication and interpersonal skills

· Experience working with and providing support to volunteers

· Knowledge an awareness of issues surrounding diversity and multiculturalism

· Excellent computer skills and experience

· Excellent organizational skills and experience with maintaining office systems

· Ability to work in a busy and interruptive work environment

· Customer service experience an asset

· De-escalation training an asset

· Second language an asset.

Location: BNH South House #100-4460 Beresford Street, Burnaby, BC

Accountability: This position reports to the Director Operations

Hours & Pay Rate: 35 hours per week $21.20 - $22.49 with benefits after 3 months

Start Date: As soon as possible

Deadline: Until position is filled

Job Type: Full-time

Pay: $21.20-$22.49 per hour

Expected hours: 35 per week

Benefits:

• Extended health care
• RRSP match

Schedule:

• Monday to Friday

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person