Administrative Support 10

Job Responsibility:

Position Details

Posting #: 31423 Department: Psychiatric Emergency Services Employee Type: Regular, Part Time If Temporary, Number of Weeks: Union: CUPE Openings Remaining: 1

Schedule

Work Days: Monday to Sunday, Weekends, Holidays Time of Day: Days, Afternoons Shift: 7.5 hour Shift Start: 7:00, 15:00 Hours are subject to change based on operational requirements. This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Application Dates

Opening Date: 03/06/2025 Closing Date: 10/06/2025 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

POSITION SUMMARY This position provides front-line support to the Emergency Psychiatric Unit by facilitating the communication between staff, patients and other facilities. The incumbent ensures all related duties and responsibilities adhere to the policies and procedures of the hospital.

• Completion of a 2-year post-secondary program in medical office administration
• Intermediate skill level is required for MS Word, Excel, PowerPoint and Access
• Intermediate skill level is required for spelling, medical spelling and medical terminology
• Typing speed must be at an intermediate skill level.
• Proficiency in specialized computer applications: MS Word, MS PowerPoint, MS Excel, MS Access, E-Learning, Res-Q-Or, Criticall, and Internet/Intranet searches.
• Two (2) years related experience working within a busy Mental Health Care service providing administrative support.
• Ability to communicate in a sensitive and non-judgmental manner with patients
• Excellent organizational and problem-solving skills, with the ability to set priorities and work with minimal supervision.
• Maintain excellent interpersonal relationships while handling multiple tasks, conflicting priorities and frequent interruptions.
• Excellent verbal and written communication skills are required.
• Good work performance and a good attendance record are essential

RESPONSIBILITIES Some duties include the following:

• Admits, transfers and discharges patients, entering all pertinent patient information into the hospital patient processing information system
• Provides administrative support for the Clinical Manager
• Assembles patient charts, files all relevant documentation accordingly, and dismantles charts for discharged patients
• Maintains statistics on numbers, referral sources, patient assessments, legal status and discharge summaries, generating reports as required
• Provides administrative support in typing routine correspondence, filing, sorting/distributing mail, faxing, photocopying and arranging meetings
• Maintains current departmental lists, program documents, call-in sheets, assignment sheets, staff education manuals, and the status of pre-grad licenses and re-certifications
• Assists with staffing and scheduling details, including staffing sick calls
• Participates in arranging interviews, reference checks and the orientation process for new staff members
• Ensures office supplies and equipment required by the manager nd unit are adequately stocked and ordered in a timely manner
• Meets deadlines in assisting with special projects, surveys, preparing a variety of reports and arranging ad hoc meetings
• Remains alert regarding client activity and ensures work area is maintained in a safe, organized and presentable way at all times
• Assists with other unit activities as delegated by the Nurse Manager
• Performs other activities as assigned by the Manager

St. Joseph's Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH .

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.