RQ10029 - Business Analyst - Senior

Health Services Cluster - Ministry of Public and Business Service Delivery and Procurement

Security Level: CRJMC

Leads requirements discovery, backlog refinement, prototype testing, and supports business process design for the LTCCDD Alpha Phase. Facilitates stakeholder engagement, develops decision-ready business analysis artefacts, and ensures alignment with OPS methodologies, enterprise architecture standards, and Discovery findings.

Responsibilities

• Lead and conduct business analysis across Alpha and early Beta/MVP planning, ensuring all documentation and analysis align with OPS Unified I&IT Project Management Methodology, Enterprise Architecture, Gating processes, and Agile/OPS development standards.
• Develop, document, refine, and maintain business requirements, including functional, non-functional, regulatory, compliance, and data requirements, ensuring traceability from Discovery outputs to Alpha prototypes and into MVP backlog preparation.
• Elicit, analyze, and synthesize requirements using advanced business analysis techniques (use cases, conceptual/logical data models, process & data flow modelling, business rules, transformation analysis, non-functional requirements).
• Translate Discovery insights (journey maps, service patterns, user research, validated needs) into actionable Alpha-phase requirements and service designs, ensuring continuity and reusability of Discovery outputs.
• Bring a design-oriented, user-centred perspective to requirements discovery, ensuring business processes and Alpha prototypes are shaped using service design and UX techniques (journey mapping, service blueprints, usability testing, scenario exploration).
• Facilitate stakeholder engagement sessions, including workshops, interviews, and working groups with MLTC program areas, HSC, the vendor team, and technical stakeholders to clarify requirements, refine assumptions, validate processes, and resolve issues.
• Analyse prototype and user testing feedback, documenting insights, impacts, and revisions to requirements, business rules, and process flows to support iterative Alpha development.
• Prepare decision-ready documentation (options analysis, recommendations, business impacts, readiness considerations) for governance bodies (PSC, JESC, and ARB as applicable), supporting the PM and Architect in ensuring alignment to OPS expectations.
• Develop future-state business and service process models, incorporating Discovery findings, Alpha learnings, enterprise standards, and expected future regulatory/business operating models.
• Collaborate closely with architecture to ensure requirements are technically feasible, aligned with OPS EA artefacts, TRA, GovTechON target state, data/information architecture, and digital health standards where relevant.
• Support backlog creation and refinement for Beta/MVP, ensuring Alpha outputs (requirements, models, user journeys, data needs) are structured for reuse and converted into clear, testable user stories and acceptance criteria.
• Identify and document risks, issues, assumptions, and dependencies related to business requirements, service design, prototype testing, stakeholder impacts; recommend mitigation strategies.
• Develop or contribute to user documentation and operational readiness materials, ensuring program areas have the necessary clarity regarding business process changes emerging from Alpha.
• Provide BA-specific reporting to I&IT management, PM, and program leadership, including updates on requirement maturity, decision inputs, progress against plan, and emerging complexities requiring governance attention.
• Promote and apply OPS digital and accessibility standards, ensuring BA outputs support compliance with the Ontario Digital Service Standard, AODA, privacy, and security requirements.

MUST HAVES

• 5+ years leading and supporting public sector healthcare IT projects , applying OPS equivalent public-sector methodologies (e.g., UPM, EA, GO-ITS /digital standards).
• Demonstrated ability to bring a design-oriented, user-centred perspective to the business analysis (e.g., journey mapping, service design, usability testing.)
• Proven experience using advanced business analysis techniques, including use cases, conceptual/logical data models, process/data flow modelling, business rules, and non-functional requirements.
• Experience conducting BA work across all phases of the lifecycle, including discovery, iterative alpha/prototyping, and solution evaluation for beta/mvp planning.
• Strong experience facilitating stakeholder workshops, and producing decision-ready BA artefacts (options, impacts, recommendations) for governance or senior leadership.