Program Manager, Operational Performance

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

This role is a senior stakeholder who plays a critical role in WestJet’s operational transformation. The Performance Advisor partners directly with frontline leaders and functional teams to define and translate strategy into day-to-day performance. By bringing structure, analysis, and coordination to operational improvement efforts, the Performance Advisor helps ensure priorities are clear, progress is sustained, and operational performance targets are consistently achieved.

The Performance Advisor partners with operational leaders to identify, assess, prioritize, plan, and deliver initiatives that improve operational performance. This role supports leaders in defining improvement roadmaps, diagnosing root causes of performance gaps, and determining the most effective actions to address them.

Working across operational teams, the Performance Advisor coordinates multiple initiatives simultaneously, defines and operationalizes performance measures, and supports the adoption of performance management practices that improve visibility, accountability, and execution. The role combines analytical problem-solving, initiative coordination, and stakeholder engagement to help translate operational priorities into measurable results.

Reports to: Senior Manager, Operational Performance

Key Responsibilities:

• Manage a portfolio of transformation initiatives in support of operational performance improvements, including opportunity identification, assessment, prioritization, and roadmapping.
• Lead and deliver prioritized transformation initiatives within the assigned operational domain, ensuring alignment with enterprise objectives and WestJet’s long-range plan.
• Act as a strategic partner to frontline leaders, enabling decision making and execution through performance analysis, process redesign, and implementation support.
• Apply structured problem-solving frameworks and leverage Lean, Agile, and continuous improvement methodologies to diagnose root causes, co-develop solutions, and track performance outcomes.
• Facilitate cross-functional steering committees, working groups, and stakeholder workshops, providing informal leadership and coaching to drive accountability.
• Build executive-level presentations and lead regular workstream updates for senior operational leaders, presenting progress, recommendations, and ensuring alignment on priorities, actions, and next steps.

Qualifications & Experience:

• Post-secondary degree or diploma in Business, Operations, Analytics, or a related field.
• 8-12 years of experience in operations, continuous improvement, business consulting, or advisory roles.
• Foundational project management experience or training.
• Experience working directly with frontline or operational leaders to support performance improvement.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Proficiency in Microsoft Powerpoint, Excel and performance reporting tools.
• Strong communication, facilitation, and cross-functional stakeholder engagement skills.
• Ability to manage multiple priorities and navigate ambiguity in a fast-paced operational environment.
• Comfortable leading small to medium-sized projects independently.

Assets:

• Experience in the airline, aviation, transportation, or logistics industry.
• Certification or formal training in Lean, Continuous Improvement, or Agile methodologies.
• Experience supporting change management and adoption of new processes, tools, or ways of working.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at View email address on jobs.swagapp.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at View email address on jobs.swagapp.com.