Sr. Director, Fraud Solutions (Canada) (Burlington)

Overview

The Senior Director, Fraud & Identity Solutions will lead the Canada fraud and identity strategy, report to the SVP, Global Head of Fraud Solutions, and work with the Chief Product Officer in Canada. This role accelerates fraud revenue growth, drives adoption of the Fraud & Identity portfolio, and defines the Canada fraud solutions strategy. It requires deep market expertise, executive presence, and operational discipline across complex fraud and identity initiatives.

Key Responsibilities

• Market, Client, and Solution Strategy: Drive voice-of-customer capture, market intelligence, and competitive insights to inform solution strategy, product investment priorities, and innovation opportunities.
• Define how TransUnion fraud and identity solutions address evolving client issues, regulatory dynamics, and market trends.
• Collaborate with Global Solutions, Strategy & Planning, Sales, and Marketing to align market needs with solution direction for Canada.
• Own and drive solutions roadmaps and go-to-market approaches for priority capabilities and key accounts.

• Revenue Enablement & Commercial Impact: Accelerate Fraud revenue through adoption of new solutions and competitive displacement; strengthen seller understanding of capabilities, use cases, and value propositions; maintain pipeline awareness aligned with revenue targets.
• Support complex deals with executive-level solution positioning, RFI/RFP leadership, POCs, and senior-level demonstrations as required.

• Client Engagement & Thought Leadership: Lead solutions-selling to position TransUnion as a trusted partner in clients’ fraud and digital identity strategies; engage with executives and risk leaders; represent TransUnion at industry events and contribute to thought leadership and market positioning.

• Team Leadership & Execution Excellence: Lead and develop a team of Fraud Product Managers, Analysts, and Solutions Consultants; coach on disciplined execution and client outcomes; establish guidelines and operating models for the Solutions Consulting function; oversee resource allocation, budgeting, and performance management; enable teams for complex implementations by aligning business needs with technical requirements.

Qualifications

• 15+ years in product, solutions consulting, sales, or related roles within financial services or technology.
• Demonstrated ability to lead people leaders and senior professionals.
• Strong financial acumen and comfort operating against revenue, margin, and investment goals.
• Experience with sales enablement and collaboration tools (e.g., Salesforce, Miro).
• Bachelor’s degree required; MBA preferred.
• Ability to travel up to 30%.

Fraud & Financial Services Expertise

• Deep knowledge of Canadian fraud trends, financial crimes landscape, and regulatory environment, including FINTRAC.
• Strong relationships with fraud leaders across Canada’s major banks, monolines, telecommunications, and small/mid-sized financial institutions.
• Understanding of the competitive landscape, including market solutions, data assets, and emerging capabilities.

Technical & Solution Knowledge

• Proven experience in consumer identity, identity verification, fraud onboarding, and authentication strategies, leveraging bureau and alternative data.
• Broad fraud strategy experience across lending and non-lending products (DDA, credit cards, loans, mortgages, etc.).
• Understanding of FI operating models (branch, digital, call centre) and internal decision-making processes.

Executive Presence & Commercial Acumen

• Ability to engage and influence at all organizational levels, from executives to delivery teams.
• Proven track record of generating commercial opportunities, closing revenue, and growing market share through disciplined, strategic execution.
• Strong narrative development skills; able to present complex concepts clearly to diverse audiences.

Pay and Work Arrangement

The expected pay range for this position is $174,000 - $261,000 annually. Compensation is based on factors including education, experience, skill set, location, and market considerations. This is a hybrid position requiring regular in-office presence for a minimum of two days per week.

Additional Information

• This job posting is for an existing vacancy; opening is to backfill a previously held position.
• Accommodation is available for applicants with disabilities in accordance with applicable laws.
• TransUnion Internal Job Title: Sr Director, Product Management.